Under what circumstances are existing Byrider franchisees required to participate in the optional centralized call center program?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
- 7/ This program provides a centralized call center that collects and processes on time CNAC customer payments. Your enrollment in this program is optional. If you, or your affiliate, already operate a Byrider business, you will be required to pay to participate in this optional program.
- You must indemnify Byrider Franchising Partners for any claims or costs incurred by Byrider Franchising Partners in defending claims against your Business. Likewise, Byrider Franchising Partners will indemnify you for claims against you and/or your Business that arise from your authorized use of the Marks or from Byrider Franchising Partners' gross negligence or willful misconduct or from any mandatory specification, standard or procedure contained in the Manual that is determined to be unlawful. As long as you give timely notice of these claims to Byrider Franchising Partners, have complied with the Franchise Agreement and Byrider Franchising Partners has participated in the proceeding as it deems necessary, Byrider Franchising Partners pays the reasonable costs that arise from the action.
Source: Item 6 — Other Fees (FDD pages 21–32)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, participation in the centralized call center program is generally optional. However, if a franchisee or their affiliate already operates a Byrider business, they are required to participate in the optional program. This program is designed to collect and process customer payments in a centralized manner.
For prospective franchisees, this means that if they already have an existing Byrider franchise or a related business, they won't have the choice to opt out of the centralized call center program. They will be obligated to enroll and pay the associated fees. This is an important consideration for those looking to expand their Byrider operations or who have existing affiliated businesses.
The FDD also mentions that franchisees will pay recurring fees under the Software Services and User Agreement, which is provided as an exhibit to the Franchise Agreement. It is important for prospective franchisees to carefully review this agreement to understand the costs and obligations associated with the centralized call center program, especially if they are required to participate.