What are the training requirements for employees of a Byrider franchise?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
on documents for your business.
Training. Each franchisee must designate a manager who will devote his or her full-time efforts to the management of the day to day operation of your Business ("Designated Manager"). The Designated Manager must attend and successfully complete Byrider Franchising Partners' Initial Training Program to Byrider Franchising Partners' satisfaction at least 14 days prior to the opening. This requirement applies to the Designated Manager who is initially hired and any replacement Designated Managers. The Initial Training Program is available to the Designated Manager and up to three (3) additional employees without charge. Byrider Franchising Partners may charge a nonrefundable fee in the amount of $2,500 for each additional employee attending the Initial Training Program. The franchisee is responsible for travel and living expenses while employees are in a training mode. Formal training courses are conducted in Carmel, Indiana, at Byrider Franchising Partners' corporate office or selected regional sites. Byrider Franchising Partners representatives provide additional in-store training in conjunction with the business opening. The length of these visits varies. Byrider Franchising Partners offers formal classroom training regularly each year, which are subject to minimum enrollment numbers. Additional training programs may also be offered. Training events are located at Byrider Franchising Partners' corporate office (Carmel, IN), select regional US locations or through webinars. Travel and entertainment expenses for these events are the responsibility of the franchisee. Online training certification is available via Byrider Franchising Partners' corporate learning management system (LMS) (aka currently OnTrack - training.byrider.com) which can be accessed on Byrider Franchising Partners' corporate portal (eByrider.com). Formal, instructor-led courses offered are as follows:
FORMAL, CLASSROOM TRAINING
| Subject | Hours of Classroom Training | Hours of On-the-Job Training | Location | |---------------------------------------------------------------------------------------------------------------------------|-----------------------------------|------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------| | Sales Associate & Sales Management Training (required for Designated Manager; recommended for other managers) | 16 | None | Our Carmel, Indiana headquarters (Byrider Franchise Support Center) and/or regional training location Byrider Franchising Partners selects | | CNAC Training (required for Designated Manager; recommended for other managers) | 16 | None | Our Carmel, Indiana headquarters (Byrider Franchise Support Center) and/or regional training location Byrider Franchising Partners selects |
| Subject | Hours of Classroom Training | Hours of On-the-Job Training | Location | |----------------------------------------------------------------------------------------------------------|-----------------------------------|------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vehicle Service Operations & Management (required for Designated Manager; recommended for managers) | 16 | None | Our Carmel, Indiana headquarters (Byrider Franchise Support Center) and/or regional training location Byrider Franchising Partners selects | | Functional (e.g., skip tracing, bankruptcy, etc., recommended for those with a need to know) | 16 | None | Our Carmel, Indiana headquarters (Byrider Franchise Support Center) and/or regional training location Byrider Franchising Partners selects or via webinars | | Accounting and Accounting system training (D365) | 16 | None | Our Carmel, Indiana headquarters (Byrider Franchise Support Center) and/or regional training location Byrider Franchising Partners selects or via webinars | | Total | 80 | None | | See Exhibit E for the nature of the instructional material for each session.
Formal, classroom training is given by highly experienced Byrider Franchising Partners staff members. Byrider Franchising Partners instructors have decades of experience in the consumer sales and consumer finance industry, including debt collection, accounting, and service management. These courses may involve participation in role play activities and written exams to demonstrate learning and proficiency. Ben Goodman, Byrider Franchising Partners' Vice President Franchising Operations & Development, oversees all training subject matter as well as its application through training and business coaching/support. Mr.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 55–56)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, each franchisee must designate a full-time manager, referred to as the 'Designated Manager,' who is required to attend and successfully complete Byrider's Initial Training Program at least 14 days before the business opens. This requirement applies to both the initially hired Designated Manager and any replacements. Byrider provides this Initial Training Program without charge for the Designated Manager and up to three additional employees. However, Byrider may charge a nonrefundable fee of $2,500 for each additional employee attending the Initial Training Program beyond the initial allowance. The franchisee is responsible for covering all travel and living expenses for employees while they are in training.
Formal training courses are held in Carmel, Indiana, at Byrider's corporate office, or at selected regional sites. Byrider representatives also provide additional in-store training when the business opens, with the length of these visits varying. Byrider offers formal classroom training regularly throughout the year, contingent on minimum enrollment numbers, and may also offer additional training programs. These training events take place at Byrider's corporate office in Carmel, IN, at select regional U.S. locations, or via webinars. The franchisee is responsible for all travel and entertainment expenses associated with these events. Online training certification is available through Byrider's corporate learning management system (LMS), known as OnTrack, accessible via Byrider's corporate portal.
The FDD outlines specific formal, classroom training subjects, including Vehicle Service Operations & Management, which requires 16 hours of classroom training and is mandatory for the Designated Manager but recommended for other managers. Functional training (e.g., skip tracing, bankruptcy) also consists of 16 hours of classroom training and is recommended for those with a need to know. Accounting and Accounting system training (D365) involves 16 hours of classroom training. Sales Associate & Sales Management Training and CNAC Training each require 16 hours of classroom training and are required for the Designated Manager but recommended for other managers. All formal classroom training takes place at Byrider's Carmel, Indiana headquarters or at regional training locations selected by Byrider.
Beyond the formal training programs, Byrider expects franchisees to ensure all employees are trained according to Byrider's recommended training content and operational standards. Franchisees may be subject to training practices review and progress assessments as part of Byrider's corporate compliance auditing processes. Additional training and operational information can be accessed online through Byrider's corporate portal and learning management system. Franchisees can direct questions about training or assistance with the learning management system to a dedicated email address at no cost.