What topics are covered in the CNAC training course for Byrider personnel?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
This course is designed for CNAC personnel, including the Underwriter, Finance Manager, Account Representative (Collector), or Portfolio Manager. Topics covered include: an introduction to the Byrider/CNAC business model; operating standards and historical information on CNAC trends; the use of the Collections module in Discover; collection do's and don'ts; phone etiquette; legal issues associated with collecting; NSF procedures; in office interviews and collection letters; outside collections; correlation between A.R.E. and static pool; and administrative/legal responsibilities relating to data security. There is a hands-on review of real life underwriting decisions on individual deals, practice in Discover, and role play of collections scenarios. The course also covers a management perspective on collections, repossessions, skip tracing, back offs, charge offs, bad debt recovery, personnel administration, collateral exchange/reduced gross rule on insurance losses, and management level report analysis.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, the CNAC training course is designed for CNAC personnel, such as Underwriters, Finance Managers, Account Representatives (Collectors), or Portfolio Managers. The course covers several key areas relevant to the Byrider/CNAC business model.
The training includes an introduction to the Byrider/CNAC business model, operating standards, and historical information on CNAC trends. It also covers the use of the Collections module in Discover, collection do's and don'ts, phone etiquette, and legal issues associated with collecting. NSF procedures, in-office interviews, and collection letters are also addressed, along with outside collections and the correlation between A.R.E. and static pool. The training also includes administrative/legal responsibilities relating to data security.
The CNAC training provides a hands-on review of real-life underwriting decisions on individual deals, practice in Discover, and role-play of collections scenarios. Furthermore, the course covers a management perspective on collections, repossessions, skip tracing, back offs, charge offs, bad debt recovery, personnel administration, collateral exchange/reduced gross rule on insurance losses, and management-level report analysis. This comprehensive approach ensures that CNAC personnel are well-versed in both the practical and managerial aspects of their roles within the Byrider franchise system.