What technology systems is a Byrider franchisee required to utilize?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
The Franchisee shall utilize programmable electronic equipment and other computer hardware and the Company's technology system which is included as an integral part of the System for such activities as may be required by the Company.
The Franchisee shall utilize the Company's technology system and systems, as described in the Software Agreement, as are fully compatible with the Company's business systems without the necessity of any alteration by the Company.
The Company shall not be obligated to provide Franchisee with access to the Company's technology system or provide services therefor at any time after the termination of the Agreement.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, franchisees must license and use the Byrider technology system to operate their business. This system is made up of four components: Byrider Proprietary Software, off-the-shelf software, hardware, Software as a Service (SaaS) platforms from third-party providers as well as public cloud-based platforms, and a dealer management system with integrated mandatory Customer Relations Management provided at no additional cost.
The Byrider technology system is an integral part of the Byrider System, and franchisees must ensure their systems are fully compatible with Byrider's business systems without requiring any alterations by Byrider. Franchisees are also required to utilize the accounting functions of the BYRIDER Computer Software and install and maintain the hardware necessary to allow electronic communication between the Franchisee's technology system and the Company's technology system.
Franchisees are responsible for paying the costs associated with the technology system to the appropriate vendor, as detailed in Exhibit D, Appendix B of the Franchise Agreement, upon receiving invoices. Exhibit D, Appendix A, identifies the items that are typically required per franchised location. While Byrider may allow substitutions of items in Appendix A at the franchisee's request, they are not obligated to do so if it materially impacts the delivery of services or support.
Byrider will grant franchisees access to Byrider proprietary software and third-party technology services before the business opens. However, Byrider is not obligated to provide access to its technology system or services after the termination of the Franchise Agreement.