What are the standards for Byrider franchisees regarding sharing customer information in CNAC?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
Page Rev. 08/20/2021 Byrider Sales NSF's 11.60 PROCEDURE: Recording a Byrider NSF 11.60 PROCEDURE: Redeeming a Byrider NSF 11.62 Collateral exchange 11.64 PROCEDURE: Collateral exchange 11.64 Manual recordkeeping musts 11.65 Record retention plan 11.65 Custom customer communications 11.66 BEST PRACTICE: Forms approval 11.66 Advertising – J.D. Byrider Advertising Group 11.67 STANDARD: Advertising 11.67 PROCEDURE: Accessing Byrider Marketing materials 11.68 An advertising plan overview 11.69 STANDARD: Advertising 11.69 Maintaining advertising sources 11.72 PROCEDURE: Maintaining advertising sources in Sales Control 11.72 PROCEDURE: Adding a location specific Source Detail in CRM 11.75 Exporting a leads list in CRM 11.76 PROCEDURE: Scheduling an export of leads in CRM 11.76 Ebyrider.com 11.79 Gramm-Leach-Bliley Privacy Act 11.81 STANDARD: Gramm-Leach-Bliley Privacy Act requirements 11.81 STANDARD: Sharing customer information 11.81 Customer Information Security Plan 11.81 Red Flag Program 11.82 Customer service 11.83 PROCEDURE: Handling customer concerns 11.84 Online reputation management – customer satisfaction 11.86 Red Alerts 11.87 Sales/service meetings 11.91 National compliance program 11.93 STANDARD: Compliance Audits 11.93 An internal audit program 11.94 Safe
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, franchisees must adhere to specific standards regarding customer information. Byrider requires franchisees to follow the guidelines of the Gramm-Leach-Bliley Privacy Act, which sets the standard for sharing customer information. Franchisees must also implement a Customer Information Security Plan and a Red Flag Program to protect customer data. These measures are designed to ensure the security and privacy of customer information within the Byrider and CNAC systems.
Franchisees are responsible for implementing administrative, physical, and technical safeguards to protect Personal Information, including names, addresses, financial information, and credit report information. This responsibility extends to complying with all applicable laws and industry best practices related to the collection, access, use, storage, disposal, and disclosure of Personal Information. Even if Byrider provides assistance or guidance, the franchisee is ultimately accountable for ensuring these safeguards meet legal and industry standards.
In the event of a suspected or actual data breach, Byrider franchisees are obligated to immediately notify the company, detailing the extent of compromised or disclosed Personal Information. Franchisees must then follow Byrider's instructions for corrective actions and public statements related to the breach. Additionally, franchisees must comply with Byrider's privacy policy, as it may be updated, and adhere to any requests to return or delete Personal Information, whether initiated by Byrider or directly by a consumer, as required by data sharing and privacy laws.