What standards must Byrider franchisees adhere to regarding account confidentiality?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
l public. Notwithstanding the foregoing, the Franchisee will not be required to operate a Service Center at the Business Location so long as the Franchisee or its affiliate operates a Service Center at another Business under a franchise agreement with the Company and the Company determines in its sole discretion that such Service Center is located within a reasonable distance to service customers of the Franchisee.
- 7.18 Information Security. The Franchisee must implement all administrative, physical and technical safeguards necessary to protect any information that can be used to identify an individual, including names, addresses, telephone numbers, e-mail addresses, employee identification numbers, signatures, passwords, financial information, credit card information, biometric or health data, government-issued identification numbers and credit report information ("Personal Information") in accordance with applicable law and industry best practices. It is entirely the Franchisee's responsibility (even if the Company provides the Franchisee with any assistance or guidance in that regard) to confirm that the safeguards the Franchisee uses to protect Personal Information comply with all applicable laws and industry best practices related to the collection, access, use, storage, disposal and disclosure of Personal Information. If Franchisee becomes aware of a suspected or actual breach of security or unauthorized access involving Personal Information, the Franchisee will notify the Company immediately and specify the extent to which Personal Information was compromised or disclosed. The Franchisee also agrees to follow the Company's instructions regarding curative actions and public statements relating to the breach. The Franchisee must comply with the Company's privacy policy, as it may be amended periodically.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, franchisees must adhere to strict standards to protect personal information. Franchisees are required to implement administrative, physical, and technical safeguards to protect any information that can be used to identify an individual. This includes names, addresses, phone numbers, email addresses, employee identification numbers, signatures, passwords, financial information, credit card information, biometric or health data, government-issued identification numbers, and credit report information.
The franchisee is solely responsible for ensuring these safeguards comply with all applicable laws and industry best practices related to the collection, access, use, storage, disposal, and disclosure of personal information. If a franchisee suspects or becomes aware of a security breach or unauthorized access involving personal information, they must immediately notify Byrider and specify the extent of the compromise or disclosure. Franchisees must also follow Byrider's instructions regarding corrective actions and public statements related to the breach and comply with Byrider's privacy policy, as it may be amended.
Furthermore, Byrider franchisees must comply with any requests to return or delete personal information, whether requested by Byrider or directly by a consumer, as required by applicable data sharing and privacy laws. Franchisees must also ensure that all personnel with access to Byrider's confidential and proprietary information execute confidential information covenants in a form acceptable to Byrider.
These measures ensure that Byrider franchisees handle sensitive customer and employee data responsibly, maintaining trust and complying with legal requirements. Failure to comply with these standards could result in legal repercussions and damage to Byrider's reputation.