What standards apply to Vehicle Service Contracts within Byrider's collection procedures?

According to the 2025 Byrider Franchise Disclosure Document, the standards related to Vehicle Service Contracts are mentioned within the context of training programs and general operational standards. Specifically, the training for CNAC (CarNow Acceptance Company) personnel, which includes collectors, covers various aspects of collections, legal issues, and administrative responsibilities.

While the training encompasses collection do's and don'ts, phone etiquette, and legal issues, it does not explicitly detail specific standards for handling Vehicle Service Contracts during the collection process. However, the FDD mentions that the CNAC training includes the use of the Collections module in Discover, Byrider's software system, suggesting that the software may incorporate certain standards or procedures related to Vehicle Service Contracts.

Furthermore, the FDD lists "STANDARD: Vehicle service contracts" and "STANDARD: Warranty and service contracts" in sections outlining Byrider's franchising values and standards. This indicates that Byrider has established standards for these contracts, but the specifics of how these standards apply to collection procedures are not detailed in the provided excerpts. A prospective franchisee should inquire with Byrider about the specific standards and procedures related to Vehicle Service Contracts during the collection process to fully understand their obligations and best practices.