What are the standard hours during which Byrider provides maintenance services for the Licensed Software?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
Also, Licensor will provide consultation by telephone to assist Licensee to resolve difficulties of Licensee related to the use of the Licensed Software.
The maintenance services contemplated by this paragraph will be provided generally from 9 a.m. to 5 p.m., Eastern Daylight Time, Monday through Friday, excluding holidays.
- b.
Licensee shall designate an appropriate and knowledgeable person to serve as Licensee's liaison with Licensor and through whom all contacts and questions shall be presented to Licensor.
Licensor shall not be obligated to provide information or answer inquiries from Licensee except through this liaison person.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, Byrider provides maintenance services for the Licensed Software generally from 9 a.m. to 5 p.m. Eastern Daylight Time, Monday through Friday, excluding holidays. This service includes telephone consultation to assist franchisees in resolving difficulties related to the use of the Licensed Software.
This means that Byrider franchisees can expect support during regular business hours on weekdays for any software-related issues. It is important to note that this support is not available on weekends or holidays. Franchisees should plan accordingly and ensure they have internal resources to handle any software issues that may arise outside of these hours.
Furthermore, Byrider requires franchisees to designate a liaison person to communicate with Byrider regarding software issues. Byrider is not obligated to provide information or answer inquiries from the franchisee except through this designated liaison. This requirement ensures efficient communication and helps Byrider manage support requests effectively. Franchisees should choose a knowledgeable person for this role to facilitate smooth communication and quick resolution of any software-related problems.