What standard of account confidentiality must Byrider adhere to during the collection call?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
Page Rev. 08/20/2021 Byrider Sales NSF's 11.60 PROCEDURE: Recording a Byrider NSF 11.60 PROCEDURE: Redeeming a Byrider NSF 11.62 Collateral exchange 11.64 PROCEDURE: Collateral exchange 11.64 Manual recordkeeping musts 11.65 Record retention plan 11.65 Custom customer communications 11.66 BEST PRACTICE: Forms approval 11.66 Advertising – J.D. Byrider Advertising Group 11.67 STANDARD: Advertising 11.67 PROCEDURE: Accessing Byrider Marketing materials 11.68 An advertising plan overview 11.69 STANDARD: Advertising 11.69 Maintaining advertising sources 11.72 PROCEDURE: Maintaining advertising sources in Sales Control 11.72 PROCEDURE: Adding a location specific Source Detail in CRM 11.75 Exporting a leads list in CRM 11.76 PROCEDURE: Scheduling an export of leads in CRM 11.76 Ebyrider.com 11.79 Gramm-Leach-Bliley Privacy Act 11.81 STANDARD: Gramm-Leach-Bliley Privacy Act requirements 11.81 STANDARD: Sharing customer information 11.81 Customer Information Security Plan 11.81 Red Flag Program 11.82 Customer service 11.83 PROCEDURE: Handling customer concerns 11.84 Online reputation management – customer satisfaction 11.86 Red Alerts 11.87 Sales/service meetings 11.91 National compliance program 11.93 STANDARD: Compliance Audits 11.93 An internal audit program 11.94 Safety 11.94 Location set up options in Discover for A.R.E. 11.95 PROCEDURE: Location set up in Discover – A.R.E. 11.95
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to the 2025 Byrider FDD, Byrider franchisees must adhere to the Gramm-Leach-Bliley Privacy Act requirements. This act requires Byrider to maintain a Customer Information Security Plan.
This means that Byrider franchisees must have procedures in place to protect the confidentiality of customer information. This includes physical, electronic, and administrative safeguards. The franchisees must also train their employees on these procedures. The goal is to prevent unauthorized access to or use of customer information that could result in substantial harm or inconvenience to any customer.
In addition to the Gramm-Leach-Bliley Privacy Act, Byrider has a general Confidentiality and Non-Disclosure Agreement. Franchisees must also follow Byrider's Fair Credit Policy, Red Flag and Identity Theft Program, and Anti-Money Laundering Plan. These policies and procedures are designed to protect customer information and prevent fraud.