Which section of the Byrider guidelines covers the procedure for assigning leads in CRM (Customer Relationship Management)?

According to Byrider's 2025 Franchise Disclosure Document, Item 23 outlines various procedures related to customer relationship management. Specifically, section 10.39 details the procedure for reverting a lead to the "New" category within the CRM system. Additionally, section 11.76 describes the process for exporting a leads list in CRM and scheduling an export of leads in CRM.

These sections are important for Byrider franchisees as they provide guidance on how to manage and track leads within the CRM system. Understanding these procedures can help franchisees efficiently manage their sales pipeline and ensure that no potential customer is overlooked. The ability to revert leads to the "New" category allows for reassessment and potential re-engagement, while exporting leads enables further analysis and targeted marketing efforts.

Furthermore, section 5.34 outlines the procedure for recording prospect information in CRM, and section 5.56 details the procedure for recommending a prospect be categorized as a dead deal in CRM. These guidelines ensure that franchisees follow a standardized approach to managing customer interactions and data within the CRM system, which is crucial for maintaining consistency and maximizing sales effectiveness across the Byrider franchise network.