What section of the Byrider FDD details the procedure for scheduling an appointment using Discover?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
| Purpose | 5.1 |
|---|---|
| Prospecting for customers | 5.2 |
| Byrider prospecting programs | 5.3 |
| STANDARD: Notice of Action Taken for Internet and Finance-By-Phone applications | 5.4 |
| PROCEDURE: Finance-by-phone site operating procedures | 5.5 |
| Internet leads | 5.8 |
| Do not call list | 5.10 |
| PROCEDURE: Using do not call search in Discover | 5.10 |
| Prospecting in your Discover data base | 5.12 |
| Grassroots marketing | 5.13 |
| Incoming calls | 5.14 |
| The cold call | 5.16 |
| Using the mail and e-mail for prospecting | 5.17 |
| PROCEDURE: Scheduling/generating individual e-mails for prospects/customers | 5.18 |
| PROCEDURE: Scheduling/cancelling individual letters for prospects/customers | 5.19 |
| PROCEDURE: Generating individually scheduled letters for prospects/customers | 5.20 |
| PROCEDURE: Creating and generating a bulk mailing (letters or e-mails) from Discover | 5.22 |
| PROCEDURE: Uploading a prospect list into Discover Sales Control | 5.27 |
| Using the telephone | 5.29 |
| BEST PRACTICE: Incoming telephone calls | 5.29 |
| Recording prospect information | 5.30 |
| PROCEDURE: Recording prospect information – Discover Sales Control | 5.30 |
| PROCEDURE: Recording prospect information - CRM (Customer Relationship Management) | 5.34 |
| Recording customer notes and memos in Sales Control | 5.36 |
| PROCEDURE: Recording notes and memos in Sales Contr |
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, Item 23 outlines various procedures related to customer interaction and appointment scheduling. Specifically, section 5.49 details the process for 'Scheduling an appointment - Discover'. This section falls under the broader category of 'Scheduling an appointment,' indicating its focus on initial appointment setting.
Additionally, section 8.12 within Item 23 provides another reference to scheduling appointments using Discover, specifically in the context of customer service and vehicle maintenance. This section is titled 'PROCEDURE: Scheduling an appointment in Discover'. This suggests that Discover is used both for initial sales appointments and for service-related appointments.
These sections of the FDD are crucial for prospective Byrider franchisees as they highlight the importance of the Discover system in managing customer interactions and scheduling. Understanding these procedures is essential for efficiently running the franchise and ensuring a smooth customer experience, both during the sales process and for ongoing vehicle service.