What section of the Byrider FDD covers communications with the Buyer?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
Page Rev. 08/20/2021 Byrider Sales NSF's 11.60 PROCEDURE: Recording a Byrider NSF 11.60 PROCEDURE: Redeeming a Byrider NSF 11.62 Collateral exchange 11.64 PROCEDURE: Collateral exchange 11.64 Manual recordkeeping musts 11.65 Record retention plan 11.65 Custom customer communications 11.66 BEST PRACTICE: Forms approval 11.66 Advertising – J.D. Byrider Advertising Group 11.67 STANDARD: Advertising 11.67 PROCEDURE: Accessing Byrider Marketing materials 11.68 An advertising plan overview 11.69 STANDARD: Advertising 11.69 Maintaining advertising sources 11.72 PROCEDURE: Maintaining advertising sources in Sales Control 11.72 PROCEDURE: Adding a location specific Source Detail in CRM 11.75 Exporting a leads list in CRM 11.76 PROCEDURE: Scheduling an export of leads in CRM 11.76 Ebyrider.com 11.79 Gramm-Leach-Bliley Privacy Act 11.81 STANDARD: Gramm-Leach-Bliley Privacy Act requirements 11.81 STANDARD: Sharing customer information 11.81 Customer Information Security Plan 11.81 Red Flag Program 11.82 Customer service 11.83 PROCEDURE: Handling customer concerns 11.84 Online reputation management – customer satisfaction 11.86 Red Alerts 11.87 Sales/service meetings 11.91 National compliance program 11.93 STANDARD: Compliance Audits 11.93 An internal audit program 11.94 Safety 11.94 Location set up options in Discover for A.R.E. 11.95 PROCEDURE: Location set up in Discover – A.R.E. 11.95
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to the 2025 Byrider Franchise Disclosure Document, Appendix A includes exhibits related to customer communication. Specifically, exhibit A.26a is the 'Customer 1099-C cover letter' and exhibit A.27a is the 'Collection Call Monitoring form'. These exhibits outline specific forms and procedures Byrider franchisees must use when communicating with customers, particularly in financial and collection contexts.
Item 11.66 of the Byrider Franchise Disclosure Document also addresses customer communications, referencing 'Custom customer communications' and 'BEST PRACTICE: Forms approval'. This suggests that Byrider has specific guidelines and best practices for how franchisees should tailor their communications with customers and ensure that all forms used in these communications are approved by Byrider.
Furthermore, the FDD mentions several policies and procedures related to customer information and privacy, such as the 'Gramm-Leach-Bliley Privacy Act' (item 11.81), 'Sharing customer information' (item 11.81), and the 'Customer Information Security Plan' (item 11.81). These sections indicate that Byrider places a strong emphasis on protecting customer data and adhering to privacy regulations in all communications. Franchisees must be aware of these requirements to ensure compliance and maintain customer trust.
Finally, the FDD also includes information on handling customer concerns and online reputation management, with sections like 'Customer service' (item 11.83) and 'Online reputation management – customer satisfaction' (item 11.86). This highlights the importance Byrider places on addressing customer issues and maintaining a positive online presence, suggesting that franchisees will need to actively manage customer feedback and resolve complaints effectively.