What section of the Byrider CRM covers the disclosure of personal information?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
Page Rev. 08/20/2021 Byrider Sales NSF's 11.60 PROCEDURE: Recording a Byrider NSF 11.60 PROCEDURE: Redeeming a Byrider NSF 11.62 Collateral exchange 11.64 PROCEDURE: Collateral exchange 11.64 Manual recordkeeping musts 11.65 Record retention plan 11.65 Custom customer communications 11.66 BEST PRACTICE: Forms approval 11.66 Advertising – J.D. Byrider Advertising Group 11.67 STANDARD: Advertising 11.67 PROCEDURE: Accessing Byrider Marketing materials 11.68 An advertising plan overview 11.69 STANDARD: Advertising 11.69 Maintaining advertising sources 11.72 PROCEDURE: Maintaining advertising sources in Sales Control 11.72 PROCEDURE: Adding a location specific Source Detail in CRM 11.75 Exporting a leads list in CRM 11.76 PROCEDURE: Scheduling an export of leads in CRM 11.76 Ebyrider.com 11.79 Gramm-Leach-Bliley Privacy Act 11.81 STANDARD: Gramm-Leach-Bliley Privacy Act requirements 11.81 STANDARD: Sharing customer information 11.81 Customer Information Security Plan 11.81 Red Flag Program 11.82 Customer service 11.83 PROCEDURE: Handling customer concerns 11.84 Online reputation management – customer satisfaction 11.86 Red Alerts 11.87 Sales/service meetings 11.91 National compliance program 11.93 STANDARD: Compliance Audits 11.93 An internal audit program 11.94 Safety 11.94 Location set up options in Discover for A.R.E. 11.95 PROCEDURE: Location set up in Discover – A.R.E. 11.95
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, section 11.81 of the Byrider CRM outlines the Gramm-Leach-Bliley Privacy Act requirements. This section includes standards for sharing customer information and the Customer Information Security Plan.
For a prospective Byrider franchisee, this means that the CRM provides specific guidance and protocols for handling customer data in compliance with privacy laws. Franchisees must adhere to these standards to protect customer information and avoid legal issues related to data privacy.
The FDD also mentions a Red Flag Program in section 11.82, which is related to identity theft prevention and further emphasizes the importance of data security within the Byrider franchise system. Franchisees should familiarize themselves with these sections of the CRM to ensure they are managing customer information responsibly and legally.