What responsibility does Byrider have for defects or damage to hardware or equipment provided to the licensee?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
Licensee acknowledges Licensor does not manufacture any of that hardware and equipment.
LICENSOR PROVIDES NO WARRANTY WHATSOEVER FOR ANY HARDWARE OR EQUIPMENT PROVIDED TO LICENSEE.
THAT HARDWARE AND EQUIPMENT IS PROVIDED BY LICENSOR STRICTLY AS IS.
The original manufacturer of that hardware and equipment may, however, provide warranties that may be passed through or otherwise available to Licensee.
If so, Licensor will assist Licensee in obtaining any such warranties for Licensee's benefit and use.
Licensee shall not, however, hold Licensor responsible in any way for any defects or damage in the hardware or equipment not caused solely by Licensor's intentional misconduct.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, Byrider does not provide any warranties for hardware or equipment provided to the franchisee. The hardware and equipment are provided "as is." This means a franchisee accepts the hardware and equipment in its current condition, with all faults, and without any guarantee from Byrider regarding its quality or performance.
However, the original manufacturer of the hardware or equipment may offer warranties that could be available to the franchisee. Byrider states that it will assist the franchisee in obtaining any such manufacturer warranties for the franchisee's benefit. This assistance could involve providing contact information or helping with the warranty claim process.
The franchisee is responsible for any defects or damage to the hardware or equipment, unless the damage is caused solely by Byrider's intentional misconduct. This means Byrider is not liable for normal wear and tear, defects, or damages caused by the franchisee's actions or negligence. The franchisee cannot hold Byrider responsible for issues with the hardware or equipment unless it can be proven that Byrider intentionally caused the damage.