What is the required role of the 'Designated Manager' for a Byrider franchise?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
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Training. Each franchisee must designate a manager who will devote his or her full-time efforts to the management of the day to day operation of your Business ("Designated Manager"). The Designated Manager must attend and successfully complete Byrider Franchising Partners' Initial Training Program to Byrider Franchising Partners' satisfaction at least 14 days prior to the opening. This requirement applies to the Designated Manager who is initially hired and any replacement Designated Managers. The Initial Training Program is available to the Designated Manager and up to three (3) additional employees without charge. Byrider Franchising Partners may charge a nonrefundable fee in the amount of $2,500 for each additional employee attending the Initial Training Program. The franchisee is responsible for travel and living expenses while employees are in a training mode. Formal training courses are conducted in Carmel, Indiana, at Byrider Franchising Partners' corporate office or selected regional sites. Byrider Franchising Partners representatives provide additional in-store training in conjunction with the business opening. The length of these visits varies. Byrider Franchising Partners offers formal classroom training regularly each year, which are subject to minimum enrollment numbers. Additional training programs may also be offered. Training events are located at Byrider Franchising Partners' corporate office (Carmel, IN), select regional US locations or through webinars. Travel and entertainment expenses for these events are the responsibility of the franchisee. Online training certification is available via Byrider Franchising Partners' corporate learning management system (LMS) (aka currently OnTrack - training.byrider.com) which can be accessed on Byrider Franchising Partners' corporate portal (eByrider.com). Formal, instructor-led courses offered are as follows:
FORMAL, CLASSROOM TRAINING
| Subject | Hours of Classroom Training | Hours of On-the-Job Training | Location |
|---|---|---|---|
| Sales Associate & Sales Management Training (required for Designated Manager; recommended for other managers) | 16 | None | Our Carmel, Indiana headquarters (Byrider Franchise Support Center) and/or regional training location Byrider Franchising Partners selects |
| CNAC Training (required for Designated Manager; |
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 55–56)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, each franchisee must designate a manager, known as the 'Designated Manager,' who dedicates their full-time efforts to the daily management of the Byrider business. This individual must successfully complete Byrider's Initial Training Program at least 14 days before the business opens. This requirement applies not only to the initial Designated Manager but also to any replacements.
The Designated Manager's role is critical for franchisees who operate multiple locations or cannot commit full-time to the business. In such cases, the Designated Manager is required to act as a full-time on-location manager for each Byrider location. The FDD emphasizes that the franchisee's business must always be under the direct, on-location supervision of either the franchisee or the Designated Manager.
Furthermore, the Designated Manager, along with the franchisee, is responsible for ensuring employees are trained according to Byrider's recommended content and operational standards. The franchisee or Designated Manager is responsible for the requirement that all employees are trained. The Designated Manager's satisfactory completion of the Initial Training Program is so important that Byrider reserves the right to terminate the franchise agreement if the Designated Manager cannot complete the program satisfactorily. If a new Designated Manager is appointed, they must complete the Initial Training Program within 30 days of being hired, with Byrider providing the training at no charge for one new manager per year, though the franchisee is responsible for travel and related expenses.