What is the purpose of the 'Daily Call Sheet' in Byrider's collection process?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
| Purpose | 6.1 |
|---|---|
| BEST PRACTICE: Payment on accounts | 6.1 |
| Why collect? | 6.1 |
| Why pay CNAC? | 6.2 |
| The Account Representatives (AR) and Portfolio Managers | 6.2 |
| Account Representative behavior | 6.3 |
| – | |
| Prohibited Practices | |
| BEST PRACTICE: Account Representative behavior | 6.3 |
| STANDARD: Equal Credit Opportunity Act (ECOA) and Regulation B | 6.3 |
| STANDARD: Account Representative (Collector) payments | 6.3 |
| Desired AR behavior | 6.4 |
| BEST PRACTICE: Scheduling the payment | 6.4 |
| Initiating customer contact – the welcome call | 6.4 |
| BEST PRACTICE: Initial call to the customer (after the sale) | 6.4 |
| i-Leverage | 6.5 |
| The collections tab in Discover | 6.5 |
| Accessing the collections tab | .6.5 |
| General description of filtering customer accounts | .6.6 |
| Maneuvering in the collection module – filters screen | 6.11 |
| Account screen orientation | 6.12 |
| PROCEDURE: Printing notes from the customer's collection screen | 6.22 |
| PROCEDURE: Adding a note | 6.23 |
| BEST PRACTICE: Computer "Notes" | 6.24 |
| PROCEDURE: Enter a promise to pay not related to an incoming or outgoing telephone call | 6.24 |
| PROCEDURE: Entering and removing a follow up action for an account | 6.26 |
| Maneuvering in the collection module – customer account screens | 6.52 |
| Maneuvering in the collection module – short cut keys | 6.54 |
| Contacting the customer | .6.54 |
| The Daily Call Sheet | 6.55 |
| PROCEDURE: Accessing the Daily Call Sheet | 6.55 |
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, the 'Daily Call Sheet' is a component of Byrider's collection process. The document references the 'Daily Call Sheet' within a list of reports and procedures related to collections and customer accounts. Specifically, it is listed alongside other reports such as the 'Daily Account Reconciliation' and 'Daily Cash Receipts Report,' suggesting it plays a role in the daily management of customer accounts and collections activities.
For a prospective Byrider franchisee, the Daily Call Sheet is a tool used by Account Representatives and Portfolio Managers. It is used to manage and organize the process of contacting customers regarding their accounts. The FDD excerpt indicates that there is a specific procedure for accessing the Daily Call Sheet, implying that it is a standard report within the Byrider system.
While the excerpt does not detail the exact contents or format of the Daily Call Sheet, it is clear that it is a resource for Byrider franchisees to monitor and manage customer interactions related to collections. A franchisee should inquire about the specific data included in the Daily Call Sheet, how it is generated, and how it integrates with other collection tools and procedures to ensure effective account management and compliance.