Does Byrider provide a warranty for Third Party Software?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
Licensor warrants that the Licensor's Software will substantially conform to Licensor's current published documentation when delivered to Licensee. The Third Party Software is not warranted by Licensor.
In the event that the Licensee provides Licensor with written documentation at any time during the term of the Franchise Agreement verifying that there is a non-conformity in the Licensed Software which significantly impairs a vital business function not caused by defects in Third Party Software or misuse by Licensee, and Licensee is in full compliance with the terms of this Agreement, then Licensor, at Licensor's election, either 1) shall correct the non-conformity free of charge, or 2) shall provide an alternative procedure or "work around" whereby the non-conformity will not have a significant effect on the Licensee's use of the Licensed Software.
Should such non-conformities be due solely to defects in Third Party Software, Licensor shall have no liability to Licensee for such defect and Licensee's sole remedy for such defect shall be from the Third Party.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, Byrider does not provide a warranty for third-party software. The document specifies that the limited warranty provided by Byrider applies only to the Licensor's Software, which is the software owned and licensed directly by Byrider.
This means that if any issues or defects arise with the third-party software used within the Byrider system, the franchisee's sole recourse is to seek a remedy from the third-party vendor, not from Byrider. This could potentially create complications for franchisees if the third-party software malfunctions and disrupts their business operations.
Prospective Byrider franchisees should carefully evaluate the risks associated with the lack of warranty coverage for third-party software. It would be prudent to inquire about the reliability and support history of the third-party software used in the Byrider system. Additionally, franchisees may want to consider obtaining their own warranties or service agreements directly with the third-party vendors to mitigate potential risks.