Does Byrider provide a 'Solutions By Text' document as part of its franchise agreement exhibits?

The 2025 Byrider Franchise Disclosure Document (FDD) does not include a specific exhibit labeled 'Solutions By Text.' However, it does mention that franchisees are required to pay a fee for reputation management texts performed by Byrider or its designee. This suggests that text messaging is used as part of Byrider's reputation management strategy.

Exhibit D to the Franchise Agreement is the 'Byrider Software Services and User Agreement.' This agreement outlines the software and systems franchisees must use, including a Customer Relations Management (CRM) system. The CRM assists with managing agency and direct consumer complaints. Franchisees are responsible for investigating and resolving complaints, and reporting the results to Byrider's Customer Service department.

While the FDD mentions reputation management texts and the use of a CRM system, it does not provide detailed information about the specific text messaging platform or services used. A prospective franchisee should inquire with Byrider about the specifics of the reputation management texts, including the provider, costs, and how it integrates with the overall customer service and CRM systems.