What is the Byrider procedure for entering a promise to pay that is not related to an incoming or outgoing telephone call?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
| BEST PRACTICE: Broken promise to pay | 6.82 |
|---|---|
| Explaining the finance charge calculation | 6.83 |
| The up to date calculator feature | 6.84 |
| Automatic payments as a payment option | 6.85 |
| Payment arrangements other than promises to pay | 6.86 |
| BEST PRACTICE: Authority to make payment arrangements | .6.86 |
| BEST PRACTICE: Payment arrangements | 6.86 |
| Collection letters/forms | 6.87 |
| BEST PRACTICE: Use of collection letters | 6.87 |
| BEST PRACTICE: Content of collection letters | 6.87 |
| PROCEDURE: Generating individual collection letters/forms in Discover | 6.88 |
| PROCEDURE: Generating groups of collection letters/forms in Discover | 6.91 |
| In-office interviews | .6.92 |
| Field calls | .6.93 |
| STANDARD: Field call | .6.93 |
| Email and social networking | 6.94 |
| Processing bad checks | .6.95 |
| BEST PRACTICE: Non-sufficient fund checks | .6.95 |
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
Based on the 2025 Byrider Franchise Disclosure Document, the document includes a section on 'Broken promise to pay' within the context of collection procedures. However, the FDD does not explicitly detail the specific steps or methods for entering a 'promise to pay' into the system when it is not initiated through an incoming or outgoing telephone call. The document broadly covers payment arrangements and collections, but lacks specifics on data entry procedures for payment promises made outside of phone interactions.
Given the lack of specific procedures in the FDD, it is important for a prospective Byrider franchisee to seek clarification from the franchisor regarding the precise steps for documenting promises to pay that arise from in-person interactions, mail correspondence, or other non-telephonic communications. Understanding how to properly record these agreements is essential for maintaining accurate records and ensuring effective collections processes.
To gain a comprehensive understanding, a potential franchisee should ask Byrider for detailed training materials or standard operating procedures that cover all scenarios for entering promises to pay, including those not originating from phone calls. This will help ensure consistency and accuracy in managing customer accounts and payment arrangements.