What is the name of the agreement governing Byrider's software services and user terms?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
Concurrently with the execution of this Agreement, Franchisee has executed the Byrider Software Services and User Agreement which is attached hereto as Exhibit D (the "Software Agreement"). The Company's technology system is made up of four components: 1) Byrider Proprietary Software, 2) off-the-shelf software, 3) hardware, 4) Software as a Service (SaaS) platforms from third party providers as well as public cloud-based platforms, and 5) dealer management system with integrated mandatory Customer Relations Management provided at no additional cost to Franchisee. The Customer Relations Management assists with Agency and Direct Consumer Complaints. When Franchisee's franchised location receives an Agency Complaint (such as Better Business Bureau, Attorney General, Consumer Financial Protection Bureau, Media, or Private Attorney), Franchisee must investigate the complaint, forward the complaint to the Company's Customer Service, and timely respond to the Agency; when Franchisee's franchised location receives a Direct Consumer Complaint (i.e., Customer Service phone/email), Franchisee will investigate the complaint, resolve it directly, and timely report the results to Customer Service detailing the resolution or action taken. The Company's Compliance Department administers the Customer Service mailbox and phone line and tracks the complaints and responses. Franchisee is responsible for investigating, taking corrective action, and resolving these complaints. Franchisee must license and use the Byrider technology system necessary to operate day-to-day business. Franchisee must pay the cost of the technology system to the appropriate vendor as shown on Exhibit D, Appendix B, upon receiving invoices. Exhibit D, Appendix A, identifies the items that are typically required per franchised location. The Company may at times allow for substitution of items in Appendix A at the request of Franchisee if a substitution will not materially impact the Company's delivery of services or support but is under no obligation to do so.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, the agreement governing the software services and user terms is called the "Byrider Software Services and User Agreement." This agreement, also referred to as the "Software Agreement," is attached as Exhibit D to the Franchise Agreement.
The Software Agreement outlines the terms and conditions under which Byrider grants the franchisee access to and use of its proprietary software system. This system is essential for managing various aspects of the "buy-here-pay-here" automobile sales and collection process. It includes software for generating retail installment sales contracts, monitoring receivables, and managing collections. The technology system comprises Byrider Proprietary Software, off-the-shelf software, hardware, Software as a Service (SaaS) platforms from third-party providers, public cloud-based platforms, and a dealer management system with integrated mandatory Customer Relations Management.
Franchisees are required to license and use the Byrider technology system to operate their day-to-day business. They are also responsible for paying the costs associated with the technology system to the appropriate vendors, as detailed in Exhibit D, Appendix B. Exhibit D, Appendix A, lists the items typically required per franchised location. Byrider may allow for substitutions of items in Appendix A if it doesn't materially impact the services or support provided, but they are not obligated to do so. Upon termination or expiration of the Franchise Agreement, the Software Agreement will also terminate, and the franchisee's access to the Byrider Computer Software will be discontinued.