How long does a Byrider licensee have to pay the Custom Support Fee invoice?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
- e. If Licensee requests assistance from Licensor, and Licensor in its sole judgment determines the assistance is beyond reasonable and customary assistance provided under this Agreement, the Licensor will advise the Licensee that the then current Custom Support Fee will apply. The Licensor will provide the assistance only after the Licensee agrees in writing to the Licensor to pay for such services. These expenses will be invoiced separately from other fees, and payment shall be due in full from Licensee within thirty (30) days of the date of invoice.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, a licensee is required to pay the Custom Support Fee within thirty (30) days of the invoice date. This fee is charged when a licensee requests assistance from Byrider that is deemed beyond the scope of typical support provided under the Software Services and User Agreement.
The FDD specifies that Byrider will inform the licensee if the requested assistance falls under the Custom Support Fee and will only proceed once the licensee agrees in writing to pay for these services. These custom support expenses are invoiced separately from other fees.
This payment term is important for prospective Byrider franchisees to consider, as it dictates the timeframe within which they must remit payment for any non-standard support they receive. Franchisees should budget accordingly to ensure timely payment and avoid potential disruptions or penalties. Understanding the conditions under which the Custom Support Fee is applied is crucial for managing operational costs effectively.