What must a Byrider licensee do before receiving assistance from the licensor that is beyond reasonable and customary assistance?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
- e. If Licensee requests assistance from Licensor, and Licensor in its sole judgment determines the assistance is beyond reasonable and customary assistance provided under this Agreement, the Licensor will advise the Licensee that the then current Custom Support Fee will apply. The Licensor will provide the assistance only after the Licensee agrees in writing to the Licensor to pay for such services. These expenses will be invoiced separately from other fees, and payment shall be due in full from Licensee within thirty (30) days of the date of invoice.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, if a licensee requires assistance from Byrider that Byrider deems beyond the scope of reasonable and customary support, Byrider will inform the licensee that the Custom Support Fee will apply.
Before receiving this additional assistance, the licensee must agree in writing to pay for these services. These charges will be invoiced separately from other fees, and the licensee is required to pay the full amount within thirty days of the invoice date.
This policy ensures that Byrider is compensated for providing extensive support beyond the standard agreement, while also giving the licensee the option to decide whether the additional assistance is worth the extra cost. This is a fairly standard practice in franchising, as it allows franchisors to offer specialized support without increasing costs for all franchisees.