What is the full name of the Byrider Software Services and User Agreement?

According to the 2025 Byrider Franchise Disclosure Document, the full name of the agreement is the "Byrider Software Services and User Agreement." This agreement, included as Exhibit D to the Franchise Agreement, covers the terms and conditions for the franchisee's use of Byrider's proprietary software and technology systems.

This agreement is crucial because Byrider franchisees are required to license and use Byrider's technology system to manage their day-to-day business operations. The technology system comprises Byrider's proprietary software, off-the-shelf software, hardware, Software as a Service (SaaS) platforms from third-party providers, public cloud-based platforms, and a dealer management system with integrated mandatory Customer Relations Management (CRM). The CRM assists with managing agency and direct consumer complaints.

Franchisees must pay the costs associated with the technology system to the appropriate vendors, as detailed in Exhibit D, Appendix B, upon receiving invoices. Exhibit D, Appendix A, lists the items typically required per franchised location. While Byrider may allow substitutions of items in Appendix A at the franchisee's request, they are not obligated to do so if the substitution would materially impact the delivery of services or support. This ensures that franchisees have the necessary tools and support to operate their Byrider business effectively and in compliance with Byrider's standards.