What is the franchisee responsible for regarding technology at their Byrider location?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
and tracks the complaints and responses. You are responsible for investigating, taking corrective action, and resolving these complaints. You must license and use the Byrider Franchising Partners technology system necessary to operate your day-to-day business (Franchise Agreement - Article 9.4) and maintain required records (Franchise Agreement - Articles 13.1 - 13.2). Byrider Franchising Partners will have independent access to the data collected in your files.
The cost of technology implemented at the franchise location is the sole responsibility of the franchisee to install, maintain and upgrade. There is a per-site fee to cover VPN clients for accessing Byrider Franchising Partners proprietary systems as well as a per-user fee to license hosted services such as email.
Byrider Franchising Partners owns the Proprietary Software. Byrider Franchising Partners has the sole right to service, update and maintain the Proprietary Software. Byrider Franchising Partners has the right to immediately deny access for specific causes, such as viruses, hackers, or performance degradation. Byrider Franchising Partners maintains a specific level of standards for networks, security, software, hardware, and other features that all franchisees must be in compliance with. These standards are required to facilitate the common services provided by Byrider Franchising Partners, and to minimize disruptions or security concerns throughout the franchise community. Other than the Proprietary Software, Byrider Franchising Partners has no contractual obligation for maintenance, repairs, updates or upgrades to the remaining components to your technology system. We currently estimate that it will cost $5,000 to $40,000 to purchase or lease hardware, software and other components of the technology system and the annual cost of maintenance, repairing, updating and upgrading the technology system will likely range from $0 to $75,000.
The Byrider Franchising Partners Software consists of programs specially designed to the needs of your Business, and it includes programs that keep track of inventory and vehicle repairs, store customer information, assist in processing financing to customers, perform credit checks and record accounting transactions. Byrider Franchising Partners will have unlimited independent access to the sales and vehicle repair information stored in your files. (Franchise Agreement - Article 13.2).
Byrider Franchising Partners requires some very specific equipment, networking, and software to provide its services.
Source: Item 11 — (FDD pages 42–50)
What This Means (2025 FDD)
According to the 2025 Byrider Franchise Disclosure Document, franchisees bear significant responsibility for technology at their locations. Byrider requires franchisees to license and use the Byrider technology system to operate their business and maintain records. This includes the Byrider Proprietary Software, off-the-shelf software, local and centralized hardware, and a dealer management system with integrated Customer Relations Management. Byrider will have independent access to the data collected in the franchisee's files. The franchisee is also responsible for investigating, taking corrective action, and resolving customer complaints.
The franchisee is solely responsible for the costs associated with installing, maintaining, and upgrading the technology at their Byrider location. This includes a per-site fee for VPN clients to access Byrider's proprietary systems and a per-user fee to license hosted services like email. Franchisees must also acquire, install, and maintain all technology at their location, including a stable, business-class internet connection. They are required to maintain a secure environment by regularly patching operating systems and software and may need to periodically update technology to meet current standards.
Byrider may require franchisees to purchase specific software and support agreements directly from them, particularly where there is a reasonable support requirement. Franchisees must use qualified local technicians to support the technology they use. Byrider reserves the right to require the replacement of technical staff at the franchisee's expense if their performance jeopardizes the quality and timeliness of completing necessary tasks. Byrider estimates the initial cost to purchase or lease hardware, software, and other technology components to range from $5,000 to $40,000, with annual maintenance, repair, updates, and upgrades potentially costing between $0 and $75,000.