What is the Byrider franchisee responsible for acquiring, installing, and maintaining at their location?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
scribed in detail later in this Item.
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- Technology Installation. You will be responsible for acquiring, installing and maintaining all technology at your location. A stable, business-class internet connection (preferably redundant connections) will be required to access technology resources hosted by Byrider Franchising Partners or third-party providers. Byrider Franchising Partners will provide VPN client access for a fee on a per-user basis (Franchise Agreement Article 13.2). You are required to maintain a secure environment with regular patching of Operating Systems and software. You may be required to periodically update technology (both hardware and software) at your location to match the current standards as they evolve over time. Byrider Franchising Partners will assist you in the installation of the Proprietary Software in connection with your technology system.
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- Review of Location Lease. Byrider Franchising Partners guides you in lease analysis and/or purchase. (Franchise Agreement Articles 6.4 and 7.3).
B. Post-Opening Obligations.
During your operation of the Business, Byrider Franchising Partners provides:
- On-Site Assistance. Byrider Franchising Partners gives you on-site assistance for your first Business. During the first week that Business is open, Byrider Franchising Partners will, at its own expense, provide at least one Byrider Franchising Partners representative to you at your Business location to facilitate the opening of the Business. The number of days of this on-site assistance visit varies. On-site assistance for opening of additional Businesses is provided if Byrider Franchising Partners considers it appropriate and is provided at Byrider Franchising Partners' expense. If you request additional assistance in opening your Business, and Byrider Franchising Partners
considers it appropriate, Byrider Franchising Partners provides assistance beyond the assistance described above. (Franchise Agreement – Article 6.6)
- Periodic Inspection. Periodically, Byrider Franchising Partners inspects the Business as Byrider Franchising Partners considers necessary, and Byrider Franchising Partners gives you advice about operating your Business. Byrider Franchising Partners also provides information to you about changes and modifications to the System and/or the Manual, guides you in advertising and marketing and gives you forms for required reports you must submit to Byrider Franchising Partners.
Source: Item 11 — (FDD pages 42–50)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, franchisees are responsible for acquiring, installing, and maintaining all technology at their location. This includes ensuring a stable, business-class internet connection, preferably with redundant connections, to access technology resources hosted by Byrider or third-party providers. Franchisees must also maintain a secure environment by regularly patching operating systems and software. Byrider will assist in the installation of the Proprietary Software in connection with the technology system.
Byrider franchisees may need to periodically update their technology, including both hardware and software, to meet current standards as they evolve. The cost of implementing technology at the franchise location, including installation, maintenance, and upgrades, is the sole responsibility of the franchisee. There is also a per-site fee for VPN clients to access Byrider's proprietary systems, as well as a per-user fee to license hosted services like email.
Byrider estimates that the initial purchase or lease of hardware, software, and other technology components will cost between $5,000 and $40,000. The annual cost of maintaining, repairing, updating, and upgrading the technology system is estimated to range from $0 to $75,000. Franchisees are also required to use qualified local technicians to support the technology items they use, and Byrider reserves the right to require the replacement of technical staff if issues jeopardize the quality and timeliness of completing these items.