How does a Byrider franchisee pay for the technology system?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee must license and use the Byrider technology system necessary to operate day-to-day business. Franchisee must pay the cost of the technology system to the appropriate vendor as shown on Exhibit D, Appendix B, upon receiving invoices. Exhibit D, Appendix A, identifies the items that are typically required per franchised location. The Company may at times allow for substitution of items in Appendix A at the request of Franchisee if a substitution will not materially impact the Company's delivery of services or support but is under no obligation to do so.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, a franchisee is required to license and use the Byrider technology system to operate their day-to-day business. The franchisee must pay the cost of the technology system to the appropriate vendor upon receiving invoices, as detailed in Exhibit D, Appendix B of the Franchise Agreement. Exhibit D, Appendix A, identifies the items typically required per franchised location.
The Byrider technology system comprises several components, including Byrider Proprietary Software, off-the-shelf software, hardware, Software as a Service (SaaS) platforms from third-party providers, public cloud-based platforms, and a dealer management system with integrated Customer Relations Management (CRM) provided at no additional cost. This CRM assists with managing both Agency and Direct Consumer Complaints, requiring the franchisee to investigate, respond, and report on these complaints to Byrider's Customer Service and Compliance Department.
Byrider may allow for substitutions of items listed in Appendix A at the franchisee's request, provided that such substitutions do not materially impact the delivery of services or support. However, Byrider is under no obligation to approve such substitutions. This ensures that franchisees have the necessary tools to operate effectively while maintaining the integrity of Byrider's technology standards.