What are the five components that make up the Byrider technology system?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
- 9.4 Technology System Fees. Concurrently with the execution of this Agreement, Franchisee has executed the Byrider Software Services and User Agreement which is attached hereto as Exhibit D (the "Software Agreement"). The Company's technology system is made up of four components: 1) Byrider Proprietary Software, 2) off-the-shelf software, 3) hardware, 4) Software as a Service (SaaS) platforms from third party providers as well as public cloud-based platforms, and 5) dealer management system with integrated mandatory Customer Relations Management provided at no additional cost to Franchisee. The Customer Relations Management assists with Agency and Direct Consumer Complaints. When Franchisee's franchised location receives an Agency Complaint (such as Better Business Bureau, Attorney General, Consumer Financial Protection Bureau, Media, or Private Attorney), Franchisee must investigate the complaint, forward the complaint to the Company's Customer Service, and timely respond to the Agency; when Franchisee's franchised location receives a Direct Consumer Complaint (i.e., Customer Service phone/email), Franchisee will investigate the complaint, resolve it directly, and timely report the results to Customer Service detailing the resolution or action taken. The Company's Compliance Department administers the Customer Service mailbox and phone line and tracks the complaints and responses. Franchisee is responsible for investigating, taking corrective action, and resolving these complaints. Franchisee must license and use the Byrider technology system necessary to operate day-to-day business. Franchisee must pay the cost of the technology system to the appropriate vendor as shown on Exhibit D, Appendix B, upon receiving invoices. Exhibit D, Appendix A, identifies the items that are typically required per franchised location. The Company may at times allow for substitution of items in Appendix A at the request of Franchisee if a substitution will not materially impact the Company's delivery of services or support but is under no obligation to do so.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, franchisees must license and use the Byrider technology system to operate their day-to-day business. This system is essential for managing various aspects of the franchise. The cost of the technology system must be paid to the appropriate vendor upon receiving invoices, as detailed in Exhibit D, Appendix B. Exhibit D, Appendix A, further identifies the items typically required per franchised location.
The Byrider technology system comprises five key components. These include Byrider Proprietary Software, off-the-shelf software, hardware, Software as a Service (SaaS) platforms from third-party providers (including public cloud-based platforms), and a dealer management system with integrated Customer Relations Management (CRM). The CRM is provided at no additional cost to the franchisee and assists with managing both Agency and Direct Consumer Complaints.
This integrated technology system is crucial for Byrider franchisees as it supports various operational functions, from managing customer relations and compliance to handling sales and collections. The franchisor may allow substitutions of items in Appendix A at the franchisee's request if it does not materially impact the delivery of services or support, but is under no obligation to do so.