Where can I find information about Byrider's reporting procedures?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
------------| | 2 | BYRIDER OPERATIONS OVERVIEW | | | | | 3 | INVENTORY MANAGEMENT | | 4 | SALES PROCESS OVERVIEW | | 5 | PROSPECTING | | 6 | SALES PRESENTATION | | | | | 7 | APPLICATION PROCESS | | | | | 8 | DESKING THE DEAL | | 9 | WRAPPING UP THE DEAL | | | | | 10 | SALES ASSOCIATE'S MANAGEMENT OF THEIR WORKPLAN | | | | | 11 | MANAGING THE SALES DEPARTMENT | | | | | 12 | LEADING THE BYRIDER STAFF | | | APPENDIX A - EXHIBITS | | | APPENDIX B – STANDARDS AND BEST PRACTICES |
GLOSSARY
PAGE INTENTIONALLY LEFT BLANK
Reformatted 10/31/08
OPERATIONS
SALES OPERATIONS – TABLE OF CONTENTS
Chapter 1 – Introduction
| Purpose | 1.1 | |--------------------------------------------------------------------|------| | Receipt | 1.1 | | How to contact us | 1.1 | | Copyright protection | 1.1 | | Notices regarding sharing of information and hiring of employees | 1.2 | | STANDARD: Protection of Byrider proprietary marks | 1.2 | | STANDARD: Confidentiality and Non-disclosure Agreement | 1.2 | | Byrider organizational models | 1.3 | | Legal notices | 1.4 | | Sworn Statement of Responsibility and Confidentiality | 1.5 | | How to use this manual | 1.7 | | STANDARD: Customers signing blank forms | 1.7 | | PROCEDURE: Layout of procedures in Byrider manuals | 1.7 | | BEST PRACTICE: Courtesy calls | 1.8 | | Position titles | 1.8 | | Manual components | 1.8 | | Training and the manual | 1.9 | | Revisions | 1.9 | | Business licenses | 1.9 | | Compliance Management System (CMS) | 1.10 | | STANDARD: Compliance Management Systems | 1.10 | | STANDARD: Compliance training | 1.10 | | STANDARD: Complaint response | 1.11 | | BEST PRACTICE: Consumer relations representative | 1.12 | | Standards in conflict with laws and/or regulations | 1.12 | | BEST PRACTICE: Standards in conflict with laws and/or regulations | 1.12 | | Discover security | 1.13 | | Reporting | 1.14 | | Finding a Discover report | 1.15 | | PROCEDURE: Finding a Discover report using "Your Top 10" | 1.15 | | PROCEDURE: Finding a Discover report using "Help Me Find A Report" | 1.17 | | Printing Discover Reports | 1.19 | | PROCEDURE: Printing Discover reports | 1.19 | | Saving a Discover report as an Excel spreadsheet | 1.20 | | PROCEDURE: Saving a Discover report as an Excel file | 1.20 | | Reports usage by position | 1.21 |
Page Rev. 02/24/2022
| Purpose | 2.1 | |--------------------------------------------------------------------|------| | Why is Byrider in business? | 2.1 | | Byrider Franchising Vision Statement | 2.1 | | The Byrider Franchising Values | 2.2 | | STANDARD: Code of Ethics | 2.2 | | Typical customer | 2.3 | | What makes us different? | 2.3 | | Treatment of the customer | 2.3 | | Byrider Franchising Value #1 | 2.3 | | Byrider Franchising Value #2 | 2.3 | | STANDARD: Prohibition against customer abuse | 2.3 | | BEST PRACTICE: Appearance | 2.4 | | Applicant/customer expectations | 2.5 | | Customer advancement | 2.6 | | Retail Sales & Finance Platform (RSP) | 2.6 | | The Warranty/Vehicle Service Contract | 2.7 | | STANDARD: Vehicle service contracts | 2.7 | | STANDARD: Warranty and service contracts | 2.7 | | Optional GPS Service Contract | 2.8 | | Tradition Byrider franchise structure | 2.9 | | STANDARD: Separation of Byrider and CNAC | 2.9 | | BEST PRACTICE: Organizational documents | 2.9 | | Byrider sales personnel objectives | 2.10 | | Byrider software applications | 2.11 | | Opening more than one window in Discover | 2.14 | | PROCEDURE: Opening more than one application at a time in Discover | 2.14 | | JDB Shortcut Portal aka Discover Portal | 2.15 |
Page Rev. 02/24/2022 Chapter 3 – Inventory Management Purpose 3.1 The inventory management process 3.1 Assessing inventory needs 3.3 Understanding your customer base 3.3 Days of supply 3.3 When to buy 3.4 Inventory mix 3.4 Establishing Inventory Control and Sales Standing Boards goals 3.4 PROCEDURE: Establish store goals – inventory mix 3.4 The role of the buyer 3.7 Identify the inventory source 3.8 Purchasing the inventory 3.9 STANDARD: Byrider Minimum Vehicle Standards 3.9 STANDARD: Title status of vehicles 3.9 PROCEDURE: Accessing the Orangebook 3.11 Byrider's Buyers App 3.13 Buyer's Auction Log 3.13 BEST PRACTICE: The Buyer's Auction Log 3.13 PROCEDURE: Completing the Buyer's Auction Log 3.14 New Vehicle Check In Sheet 3.16 BEST PRACTICE: The New Vehicle Check In Sheet (NVCIS) 3.16 PROCEDURE: Completing the New Vehicle Check In Sheet in Discover 3.16 Vehicle Check In at Lot 3.18 Vehicle recalls 3.18 Entering and tracking inventory in Discover 3.19 Add a vehicle to the inventory 3.19 PROCEDURE: Adding a vehicle to inventory 3.21 PROCEDURE: Locating a vehicle in the Vehicle Module using the "Inventory" tab 3.35 PROCEDURE: Locating a vehicle in the Vehicle Module using the "Search" tab 3.38 PROCEDURE: Generating/printing the Mechanic's and Detailer's Checklists & Buyers Guide 3.40 The Inventory Control Board and reconciling vehicle inventory 3.42 BEST PRACTICE: Maintenance of the Inventory Control Board in the Sales Department 3.42 PROCEDURE: Reconciling vehicle inventory and maintaining the Inventory Control Board 3.43 STANDARD: Retail vehicle pricing 3.43 Create the deal jacket 3.45 BEST PRACTICE: Copy of title for purchased vehicle 3.45 BEST PRACTICE: Titles for inventory 3.45 Service manager's inventory responsibilities 3.46 BEST PRACTICE: Keys for vehicles 3.46 STANDARD: Reconditioning of vehicles 3.46 BEST PRACTICE: Repair approval 3.47 Vehicle Lot-ready Report 3.48 Displaying the vehicles – "The lot line up" 3.48 Daily Driving Log 3.49 BEST PRACTICE: Driving the inventory 3.49 Vehicle inventory management-inventory stats 3.50 BEST PRACTICE: Age of trade in vehicle inventory 3.51 Vehicle inventory management-wholesaling 3.52 Managing aging sales lot vehicles 3.53 PROCEDURE: Discounting a sales lot vehicle's Suggested Sales Price 3.53 Vehicle inventory management – back-offs 3.55
6
| Vehicle inventory management – repossessions | 3.55 |
|---|---|
| Page Rev. |
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, Item 23 outlines various reports and procedures related to reporting within the Byrider franchise system. Specifically, it references a section numbered 1.14 dedicated to "Reporting." This section is further broken down into subsections that guide franchisees on how to find reports within the Discover system, including using the "Your Top 10" feature (1.15) and the "Help Me Find A Report" function (1.17). The FDD also provides guidance on printing reports (1.19) and saving them as Excel spreadsheets (1.20). Finally, it specifies report usage by position within the franchise (1.21).
In addition to the general guidance on reporting, the FDD includes a list of specific reports available to Byrider franchisees. These reports cover a wide range of business operations, including account activity (A.3), account origination (A.5), accounts receivable (A.7), accrued interest, CSI results (C.77), cumulative loss (C.81), customer delinquency (C.97), daily account reconciliation (D.3), daily cash receipts (D.9), deal review (D.21), discount earnings (D.43), finance NSF (E.5), and financed sales (E.9). This extensive list suggests that Byrider places a strong emphasis on data-driven decision-making and provides franchisees with the tools to monitor and manage their business effectively.
For a prospective franchisee, this information highlights the importance of understanding and utilizing the reporting tools provided by Byrider. The detailed procedures for finding, printing, and saving reports suggest that Byrider aims to make these tools accessible to all franchisees, regardless of their technical expertise. The wide variety of reports available indicates that Byrider franchisees have access to a wealth of information about their business performance, which can be used to identify areas for improvement and make informed decisions. It would be prudent for a potential franchisee to inquire about training and support related to these reporting tools during their due diligence process.