Where can I find information about the instructional material for each training session at Byrider?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
See Exhibit E for the nature of the instructional material for each session.
Formal, classroom training is given by highly experienced Byrider Franchising Partners staff members. Byrider Franchising Partners instructors have decades of experience in the consumer sales and consumer finance industry, including debt collection, accounting, and service management. These courses may involve participation in role play activities and written exams to demonstrate learning and proficiency. Ben Goodman, Byrider Franchising Partners' Vice President Franchising Operations & Development, oversees all training subject matter as well as its application through training and business coaching/support. Mr. Goodman has been with Byrider Franchising Partners since September 2024 and has 31 years' experience in the subject matter being taught.
Additional training and operational information may be obtained online via Byrider Franchising Partners' corporate portal (eByrider.com) and Byrider Franchising Partners' corporate learning management system (LMS) (OnTrack – byriderlearning.com). Questions about training and/or assistance with the learning management system and its content can be obtained at no cost by contacting traininghelp@byrider.com. Other than the formal and informal programs and information noted above, it is the expectation of Byrider Franchising Partners that you will ensure that all your employees are trained in accordance with Byrider Franchising Partners' recommended training content and
Source: Item 11 — (FDD pages 42–50)
What This Means (2025 FDD)
According to the 2025 Byrider Franchise Disclosure Document, details regarding the instructional materials for each training session can be found in Exhibit E.
Byrider provides formal, classroom-style training conducted by experienced staff members. These instructors possess extensive backgrounds in consumer sales and finance, covering areas such as debt collection, accounting, and service management. The training may incorporate role-playing exercises and written exams to evaluate learning and competency. Ben Goodman, the Vice President of Franchising Operations & Development, is responsible for overseeing the training content and its implementation through coaching and support.
Additional training resources and operational information are accessible online through Byrider's corporate portal (eByrider.com) and its learning management system (LMS), known as OnTrack, at byriderlearning.com. Franchisees can direct any inquiries about training or seek assistance with the LMS content by contacting traininghelp@byrider.com. Byrider expects franchisees to ensure all employees receive training that aligns with the company's recommended content and operational standards, with potential reviews of training practices as part of compliance audits.