Where can I find Byrider's considerations when hiring a vendor?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
shall apply any payment by the Franchisee in a manner different from the application intended by the Franchisee, the Company shall give Franchisee written notice of how such payment was applied.
- 9.4 Technology System Fees. Concurrently with the execution of this Agreement, Franchisee has executed the Byrider Software Services and User Agreement which is attached hereto as Exhibit D (the "Software Agreement"). The Company's technology system is made up of four components: 1) Byrider Proprietary Software, 2) off-the-shelf software, 3) hardware, 4) Software as a Service (SaaS) platforms from third party providers as well as public cloud-based platforms, and 5) dealer management system with integrated mandatory Customer Relations Management provided at no additional cost to Franchisee. The Customer Relations Management assists with Agency and Direct Consumer Complaints.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
Based on the 2025 FDD, Byrider franchisees are required to use a technology system that includes both proprietary and off-the-shelf software, hardware, SaaS platforms, and a dealer management system with integrated CRM. Franchisees must pay the costs of this technology system to the appropriate vendors.
The FDD mentions that Exhibit D, Appendix A identifies the items typically required per franchised location. It also states that Byrider may allow franchisees to substitute items in Appendix A if the substitution does not materially impact the company's delivery of services or support, but Byrider is under no obligation to do so.
While the FDD outlines the required technology and the possibility of substitutions, it does not provide specific details on Byrider's considerations or criteria when initially selecting or hiring these vendors. A prospective franchisee should inquire with Byrider about the vendor selection process, including what factors are considered, how vendors are evaluated, and whether franchisees have any input into vendor selection.