Where in the Byrider FDD can I find information on customer follow-up for a new owner?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
| PROCEDURE: Using the ALL Letter report (CNAC) | A.29 Page Rev. 02/24/2022 |
|---|---|
| ALL Letters (Byrider Sales) | A.33 |
| PROCEDURE: Using the ALL Letter report (Byrider Sales) | A.33 |
| AMS reports series – See CSI reports series | |
| Application Results Report | A.37 |
| Approved Not Sold | A.41 |
| ARE Account Detail | A.43 |
| ARE Application Summary Report | A.47 |
| Asset Management-Buying Plan | A.51 |
| Asset Management (Category Totals) | A.53 |
| Asset Management (Make/Model) | A.55 |
| Asset Management (Monthly Category Totals) | A.59 |
| Asset Management (Vendor) | A.61 |
| Assign Collectors Report | A.63 |
| Assurance Service Contracts Sold Report | A.67 |
| Auto Timed Payments Report | A.69 |
| B's | |
| Balancing Success Reports – See Financial Heath Reports | |
| Basis Report – See Customer Exposure/Basis Report | |
| BK Follow Up Report | B.3 |
| BK Maintenance | B.5 |
| Buyers Guide | B.9 |
| Buyer's Report | B.13 |
| Buying Plan – See Asset Management-Buying Plan | |
| Byrider Orangebook | B.17 |
| PROCEDURE: Accessing the Byrider Orangebook | B.17 |
| C's | |
| Cash Board – See Collection Board | |
| (Vehicle Service) Cash Receipts | C.3 |
| Charge Off Board | C.5 |
| Charge Off Report | C.7 |
| Charge Type Report by Tiers | C.13 |
| Charge Type Report | C.17 |
| CNAC Back Off Report | C.19 |
| Cobuyer and Trade Penetration Report | C.23 |
| Collateral Exchange Report | C.27 |
| Collection Board | C.29 |
| Collections Projection | C.33 |
| Collector Productivity Board | C.37 |
| PROCEDURE: Posting the Collector Productivity Board | C.37 |
| Composite Comparison Report | C.41 |
| Composites | C.43 |
| PROCEDURE: Exporting the Composites report to Excel | C.46 |
| Controller's List | C.57 |
| Credit Bureau Reporting | C.61 |
| Credit Log Report | C.63 |
| CreditMax Transfer Report | C.65 |
| Critical Months Summary | C.67 |
| Critical Months Summary By Risk | C.71 |
| CSI reports – also see Podium Report | |
| CSI Completed Calls Detail | C.75 |
4
**Byrider Franchising
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, Item 23 includes a listing of various reports and procedures available to franchisees. Specifically, page C.107 references a "Customer Follow Up Report." This suggests that Byrider provides a structured system for franchisees to monitor and engage with their customer base.
This report is listed among other customer-related reports such as "CSI Results and Score," "Customer Delinquency Report," and "Customer Exposure/Basis Report," indicating a comprehensive approach to customer management. The inclusion of procedures for handling customer concerns and online reputation management further emphasizes Byrider's focus on customer service and satisfaction.
For a prospective franchisee, this indicates that Byrider provides tools and resources to maintain customer relationships and address potential issues. Understanding the content and utilization of the "Customer Follow Up Report" would be a key aspect of learning to manage a Byrider franchise effectively. It would be beneficial for a potential franchisee to inquire about the specifics of this report, including its format, frequency, and the actions it prompts.