Must the Byrider Business at all times be under the direct, on-location supervision of a trained and competent employee?

According to Byrider's 2025 Franchise Disclosure Document, while franchisees are not required to personally conduct on-premises supervision or directly participate in the business's operation, the Byrider business must always be under the direct, on-location supervision of a trained and competent employee. This employee must be designated as the Designated Manager. All employees are required to complete training, and the franchisee or Designated Manager is responsible for ensuring all employees are properly trained according to the manuals and training guides provided by Byrider.

This requirement ensures that each Byrider location maintains a consistent level of operational standards and customer service, regardless of whether the franchisee is actively involved in day-to-day management. The Designated Manager plays a crucial role in upholding these standards and implementing the training programs. If a franchisee operates more than one franchise or does not devote full-time to the business, a Designated Manager must be appointed to act as a full-time manager at each location.

The Designated Manager is a key position, and Byrider requires that any new Designated Manager complete the Initial Training Program to the company's satisfaction within 30 days of being hired. Byrider allows one new Designated Manager per year to attend this training program without charge, although the franchisee is responsible for covering all travel, room, board, and salary costs associated with the training. If Byrider determines that the Designated Manager cannot satisfactorily complete the training program, Byrider has the right to terminate the Franchise Agreement.

This supervision requirement and the associated training obligations are typical in franchise systems to maintain brand consistency and operational efficiency. By ensuring a trained and competent manager is always on-site, Byrider aims to protect its brand reputation and provide a consistent customer experience across all franchise locations. Franchisees should carefully consider the costs and responsibilities associated with hiring, training, and maintaining a qualified Designated Manager when evaluating this franchise opportunity.