What is the Byrider best practice for pre-closing videos, as mentioned in section 9.1?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
| Purpose | 4.1 |
|---|---|
| Laws and regulations | 4.1 |
| STANDARD: Equal Credit Opportunity Act (ECOA) and Regulation B | 4.2 |
| Prepare wet signature closing documents | 4.4 |
| PROCEDURE: Print wet closing documents on a laser printer | 4.5 |
| Close with the customer | 4.8 |
| BEST PRACTICE: Pre-closing video | 4.8 |
| PROCEDURE: Close with the customer | 4.9 |
| Closing introduction dialog guidance | 4.9 |
| BEST PRACTICE: Recording the closing | 4.9 |
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, a best practice during the closing process with a customer is to use a pre-closing video. This is listed under section 4.8 of Item 23, Receipts.
While the FDD identifies pre-closing videos as a best practice, it does not provide details on what these videos should contain, how they should be used, or what purpose they serve. A prospective franchisee would need to seek clarification from Byrider on the specifics of this practice.
Understanding the content and purpose of these pre-closing videos is crucial for a franchisee to ensure consistent and compliant customer interactions during the final stages of a sale. It would be prudent to ask Byrider for examples of these videos and any training materials related to their use.