Besides classroom training, where can additional training and operational information be obtained for a Byrider franchise?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
Additional training and operational information may be obtained online via Byrider Franchising Partners' corporate portal (eByrider.com) and Byrider Franchising Partners' corporate learning management system (LMS) (OnTrack – byriderlearning.com). Questions about training and/or assistance with the learning management system and its content can be obtained at no cost by contacting traininghelp@byrider.com. Other than the formal and informal programs and information noted above, it is the expectation of Byrider Franchising Partners that you will ensure that all your employees are trained in accordance with Byrider Franchising Partners' recommended training content and
operational standards. You may be subject to training practices review and progress per Byrider Franchising Partners' corporate compliance auditing processes.
Source: Item 11 — (FDD pages 42–50)
What This Means (2025 FDD)
According to Byrider's 2025 Franchise Disclosure Document, franchisees and their employees can access additional training and operational information through Byrider's corporate portal (eByrider.com) and the corporate learning management system (LMS), known as OnTrack, accessible at byriderlearning.com. The FDD states that questions about the training or assistance with the learning management system can be obtained at no cost by contacting traininghelp@byrider.com.
Byrider expects franchisees to ensure all employees are trained according to Byrider's recommended training content and operational standards. The franchisee may be subject to training practices review and progress audits as part of Byrider's corporate compliance auditing processes.
In addition to online resources, Byrider also provides on-site assistance for the franchisee's first business location. During the first week of operation, Byrider will send at least one representative to the business to help facilitate the opening. The length of this on-site assistance varies. On-site assistance for subsequent locations is provided at Byrider's discretion and expense. Additional assistance may be provided if requested by the franchisee and deemed appropriate by Byrider.