What assistance does Byrider Franchising Partners provide in the installation of the Proprietary Software?

According to the 2025 Byrider Franchise Disclosure Document, Byrider Franchising Partners will assist franchisees in the installation of the Proprietary Software related to the technology system. However, franchisees are responsible for acquiring, installing, and maintaining all technology at their location. A stable, business-class internet connection, preferably with redundant connections, is required to access technology resources hosted by Byrider or third-party providers. Franchisees must also maintain a secure environment with regular patching of operating systems and software and may be required to periodically update technology to meet current standards.

Byrider's technology system comprises four components: Byrider Franchising Partners Proprietary Software, off-the-shelf (third-party) software, local and centralized hardware, and a dealer management system with integrated mandatory Customer Relations Management provided at no additional cost. Franchisees must license and use the Byrider technology system to operate their business and maintain required records. Byrider Franchising Partners will have independent access to the data collected in the franchisee's files.

The cost of technology implemented at the franchise location, including installation, maintenance, and upgrades, is the sole responsibility of the franchisee. There is a per-site fee to cover VPN clients for accessing Byrider's proprietary systems, as well as a per-user fee to license hosted services such as email. Byrider may also require franchisees to purchase certain software and support agreements directly through Byrider Franchising Partners, particularly where there is a reasonable support requirement.