What is the agreement in the Byrider FDD text unit formally called?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
- 9.4 Technology System Fees. Concurrently with the execution of this Agreement, Franchisee has executed the Byrider Software Services and User Agreement which is attached hereto as Exhibit D (the "Software Agreement"). The Company's technology system is made up of four components: 1) Byrider Proprietary Software, 2) off-the-shelf software, 3) hardware, 4) Software as a Service (SaaS) platforms from third party providers as well as public cloud-based platforms, and 5) dealer management system with integrated mandatory Customer Relations Management provided at no additional cost to Franchisee. The Customer Relations Management assists with Agency and Direct Consumer Complaints. When Franchisee's franchised location receives an Agency Complaint (such as Better Business Bureau, Attorney General, Consumer Financial Protection Bureau, Media, or Private Attorney), Franchisee must investigate the complaint, forward the complaint to the Company's Customer Service, and timely respond to the Agency; when Franchisee's franchised location receives a Direct Consumer Complaint (i.e., Customer Service phone/email), Franchisee will investigate the complaint, resolve it directly, and timely report the results to Customer Service detailing the resolution or action taken. The Company's Compliance Department administers the Customer Service mailbox and phone line and tracks the complaints and responses.
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
According to the 2025 Byrider FDD, franchisees must execute the "Byrider Software Services and User Agreement", which is attached as Exhibit D. This agreement outlines the terms for using Byrider's technology system, which includes proprietary software, off-the-shelf software, hardware, SaaS platforms, and a dealer management system with integrated CRM.
The Software Agreement is crucial because it governs the franchisee's access to and use of Byrider's essential software and systems. These systems are integral to managing "buy-here-pay-here" automobile sales and collections. The agreement also specifies that Byrider hosts the server portion of the licensed software at its data processing facilities.
Furthermore, the agreement emphasizes the importance of adhering to infrastructure standards to ensure approved access to the Licensed System. Franchisees should carefully review Exhibit D to understand their obligations and the scope of the technology system provided by Byrider.