What action must a Byrider franchisee take if CNAC is notified of a customer's name change?
Byrider Franchise · 2025 FDDAnswer from 2025 FDD Document
The Franchisee must implement all administrative, physical and technical safeguards necessary to protect any information that can be used to identify an individual, including names, addresses, telephone numbers, e-mail addresses, employee identification numbers, signatures, passwords, financial information, credit card information, biometric or health data, government-issued identification numbers and credit report information ("Personal Information") in accordance with applicable law and industry best practices. It is entirely the Franchisee's responsibility (even if the Company provides the Franchisee with any assistance or guidance in that regard) to confirm that the safeguards the Franchisee uses to protect Personal Information comply with all applicable laws and industry best practices related to the collection, access, use, storage, disposal and disclosure of Personal Information. If Franchisee becomes aware of a suspected or actual breach of security or unauthorized access involving Personal Information, the Franchisee will notify the Company immediately and specify the extent to which Personal Information was compromised or disclosed. The Franchisee also agrees to follow the Company's instructions regarding curative actions and public statements relating to the breach. The Franchisee must comply with the Company's privacy policy, as it may be amended periodically. The Franchisee further agrees to comply with any requests to return or delete Personal Information, whether requested by the Company or directly by a consumer, as required by applicable data sharing and privacy laws**.**
Source: Item 23 — Receipts (FDD pages 88–335)
What This Means (2025 FDD)
Based on the 2025 Byrider Franchise Disclosure Document, the FDD does not specify the exact procedure a franchisee must follow when CNAC (presumably referring to "CNAC CARNOW ACCEPTANCE COMPANY", a Byrider affiliate) is notified of a customer's name change. However, the document does outline general obligations related to customer information and data security.
Specifically, Byrider franchisees are responsible for implementing safeguards to protect customers' Personal Information, which includes names, addresses, and financial data. Franchisees must also adhere to all applicable data sharing and privacy laws and comply with Byrider's privacy policy, which may be amended periodically. If a franchisee becomes aware of a security breach involving Personal Information, they are obligated to notify Byrider immediately and follow the company's instructions regarding corrective actions and public statements.
To fully understand the required procedure for handling customer name changes, a prospective Byrider franchisee should ask the franchisor for clarification on the specific steps to take when CNAC is notified of a customer's name change. This would include understanding how to update records, notify relevant parties, and ensure compliance with privacy policies and data security protocols.