Under what circumstances does BWI indemnify a Bw Premier Collection Hotel?

According to Bw Premier Collection's 2025 Franchise Disclosure Document, BWI (Best Western International) will indemnify, hold harmless, and assume the defense of a Bw Premier Collection hotel regarding BWI's activities directly related to providing reservation services. This means that if a claim or legal action arises due to errors, omissions, or other issues related to the reservation services provided by BWI, BWI will protect the hotel from financial loss and legal liabilities.

This obligation is significant for prospective Bw Premier Collection franchisees because it offers a layer of protection against potential liabilities arising from the reservation process, which is a critical aspect of hotel operations. By assuming the defense, BWI takes on the responsibility of managing and covering the costs associated with any legal claims related to their reservation services.

However, it is important to note that this indemnification is specifically limited to BWI's activities directly related to providing reservation services. It does not extend to other aspects of the hotel's operations, such as guest accommodations, food and beverage services, or other services provided by the hotel. The franchisee remains responsible for indemnifying BWI against claims arising from these other operational areas. Therefore, franchisees should ensure they have adequate insurance coverage and risk management practices in place to address potential liabilities outside the scope of BWI's indemnification.