How does the Two-Way Connectivity Support fee vary for a Bw Premier Collection hotel?

Question

Accepted Answer

| Annual Quality Assurance (QA) Assessment Fee | Annual assessment fee. | Cost recovery fee billed annually, currently $2,100. Hotel is also required to provide a free room night to the QA Inspector. |
|---|---|---|
| QA Reassessment Fee | Fee charged for reassessment after a failed QA assessment. | $2,100 cost recovery fee. Hotel is also required to provide a free room night to the QA Inspector. |
| Medallia Fee | Fee to provide Hotel access to guest satisfaction surveys through Medallia. | $50 monthly usage fee- required. |
| Online Travel Agency (“OTA”) Marketing Fund Assessment | Annual marketing fee for costs of OTA advertising and marketing. | $250 annual fee per System Hotel. |
| Customer Care/First Contact Resolution (FCR) | Fee for BWI Customer Care agent. Hotel given 2 days to respond; if no response, complaint will be addressed by BWI. | $50 per call handled. FCR: cost of compensation up to one comp room. Non-FCR: $75 per non- response, plus cost of any compensation to customer |
| Two-Way Connectivity Support Fee | If the Hotel elects two-way connectivity, a one- time Two-Way connectivity installation fee of $1,500 and a Two-Way Connectivity Support fee that ranges from $41 to $669 per month (based on the hotel’s property management system). | Due and payable monthly upon statement receipt. |

Source: Item 23 — Receipts (FDD pages 54–203)

How does the Two-Way Connectivity Support fee vary for a Bw Premier Collection hotel?

Answer from 2025 FDD Document

What This Means (2025 FDD)

Annual Quality Assurance (QA) Assessment Fee	Annual assessment fee.	Cost recovery fee billed annually, currently $2,100. Hotel is also required to provide a free room night to the QA Inspector.
QA Reassessment Fee	Fee charged for reassessment after a failed QA assessment.	$2,100 cost recovery fee. Hotel is also required to provide a free room night to the QA Inspector.
Medallia Fee	Fee to provide Hotel access to guest satisfaction surveys through Medallia.	$50 monthly usage fee- required.
Online Travel Agency (“OTA”) Marketing Fund Assessment	Annual marketing fee for costs of OTA advertising and marketing.	$250 annual fee per System Hotel.
Customer Care/First Contact Resolution (FCR)	Fee for BWI Customer Care agent. Hotel given 2 days to respond; if no response, complaint will be addressed by BWI.	$50 per call handled. FCR: cost of compensation up to one comp room. Non-FCR: $75 per non- response, plus cost of any compensation to customer
Two-Way Connectivity Support Fee	If the Hotel elects two-way connectivity, a one- time Two-Way connectivity installation fee of $1,500 and a Two-Way Connectivity Support fee that ranges from $41 to $669 per month (based on the hotel’s property management system).	Due and payable monthly upon statement receipt.