When is the Two-Way Connectivity Support fee due for a Bw Premier Collection hotel?
Bw_Premier_Collection Franchise · 2025 FDDAnswer from 2025 FDD Document
| Annual Quality Assurance (QA) Assessment Fee | Annual assessment fee. | Cost recovery fee billed annually, currently $2,100. Hotel is also required to provide a free room night to the QA Inspector. |
|---|---|---|
| QA Reassessment Fee | Fee charged for reassessment after a failed QA assessment. | $2,100 cost recovery fee. Hotel is also required to provide a free room night to the QA Inspector. |
| Medallia Fee | Fee to provide Hotel access to guest satisfaction surveys through Medallia. | $50 monthly usage fee- required. |
| Online Travel Agency (“OTA”) Marketing Fund Assessment | Annual marketing fee for costs of OTA advertising and marketing. | $250 annual fee per System Hotel. |
| Customer Care/First Contact Resolution (FCR) | Fee for BWI Customer Care agent. Hotel given 2 days to respond; if no response, complaint will be addressed by BWI. | $50 per call handled. FCR: cost of compensation up to one comp room. Non-FCR: $75 per non- response, plus cost of any compensation to customer |
| Two-Way Connectivity Support Fee | If the Hotel elects two-way connectivity, a one- time Two-Way connectivity installation fee of $1,500 and a Two-Way Connectivity Support fee that ranges from $41 to $669 per month (based on the hotel’s property management system). | Due and payable monthly upon statement receipt. |
Source: Item 23 — Receipts (FDD pages 54–203)
What This Means (2025 FDD)
According to Bw Premier Collection's 2025 Franchise Disclosure Document, the Two-Way Connectivity Support fee is due and payable monthly upon statement receipt. This fee applies if a hotel elects to use two-way connectivity, with the amount ranging from $41 to $669 per month, depending on the hotel's property management system. In addition to the monthly support fee, there is also a one-time Two-Way connectivity installation fee of $1,500.
For a prospective Bw Premier Collection franchisee, this means that if they choose to implement a two-way connectivity system for their hotel, they should budget for both the initial $1,500 installation fee and the ongoing monthly support fee. The monthly fee can vary significantly based on the property management system in place, so it's important to understand how the chosen system will impact this cost. This fee structure is typical in the franchise industry, where technology support and system integration often come with both upfront and recurring charges.
It is important for franchisees to factor in these technology-related costs when evaluating the overall financial investment required to operate a Bw Premier Collection hotel. Understanding the specific requirements and costs associated with different property management systems can help in making informed decisions about technology infrastructure and budgeting.