Is there a fee associated with the guest satisfaction surveys provided by Bw Premier Collection?
Bw_Premier_Collection Franchise · 2025 FDDAnswer from 2025 FDD Document
| Annual Quality Assurance (QA) Assessment Fee | Annual assessment fee. | Cost recovery fee billed annually, currently $2,100. Hotel is also required to provide a free room night to the QA Inspector. |
|---|---|---|
| QA Reassessment Fee | Fee charged for reassessment after a failed QA assessment. | $2,100 cost recovery fee. Hotel is also required to provide a free room night to the QA Inspector. |
| Medallia Fee | Fee to provide Hotel access to guest satisfaction surveys through Medallia. | $50 monthly usage fee- required. |
Source: Item 23 — Receipts (FDD pages 54–203)
What This Means (2025 FDD)
According to Bw Premier Collection's 2025 Franchise Disclosure Document, there is a fee associated with the guest satisfaction surveys. Specifically, Bw Premier Collection hotels are provided access to guest satisfaction surveys through Medallia, but this access requires a monthly fee.
The "Medallia Fee" is listed as a required $50 monthly usage fee. This means that as a Bw Premier Collection franchisee, you must budget for this ongoing expense to utilize the guest satisfaction survey system.
This fee structure is fairly common in the franchise industry, where technology platforms and data analytics tools often come with subscription or usage-based charges. Understanding these recurring costs is crucial for assessing the overall profitability of a Bw Premier Collection franchise.
| Medallia Fee | Fee to provide Hotel access to guest satisfaction surveys through Medallia. | $50 monthly usage fee- required. |