Does Bw Premier Collection offer refunds for any of the fees described in Item 6?

According to Bw Premier Collection's 2025 Franchise Disclosure Document, most fees outlined in Item 6 are generally non-refundable. The FDD specifies that unless explicitly stated otherwise, all fees described in Item 6 are payable to Bw Premier Collection or its affiliates and are non-refundable. Furthermore, franchisees agree to allow Bw Premier Collection to automatically debit their bank account monthly for the amounts owed, with monthly electronic statements provided. Bw Premier Collection retains the right to revise these fees, charges, and credits.

This policy means that franchisees should carefully consider their budget and financial projections, as most fees paid to Bw Premier Collection are not recoverable. This includes fees such as the Customer Care/First Contact Resolution fee ($50 per call handled for FCR and $75 per non-response for Non-FCR), Rate Parity fees (up to $4,000 per violation), and various technology and service-related fees like the Rate Shopping Service (generally between $32 and $59 per month) and BestREV fees (cost recovery set-up fee plus $175 per month).

The non-refundable nature of these fees is a standard practice in many franchise systems, as these payments often cover services rendered, ongoing support, or costs incurred by the franchisor. However, franchisees should pay close attention to the conditions under which these fees are charged and ensure they understand the criteria for avoiding penalties or additional costs, such as those related to rate parity violations or customer service issues. Prospective franchisees should discuss with Bw Premier Collection the specific circumstances, if any, under which a refund might be considered.