What is the monthly Medallia Fee for a Bw Premier Collection hotel, and is it optional?
Bw_Premier_Collection Franchise · 2025 FDDAnswer from 2025 FDD Document
| Annual Quality Assurance (QA) Assessment Fee | Annual assessment fee. | Cost recovery fee billed annually, currently $2,100. Hotel is also required to provide a free room night to the QA Inspector. |
|---|---|---|
| QA Reassessment Fee | Fee charged for reassessment after a failed QA assessment. | $2,100 cost recovery fee. Hotel is also required to provide a free room night to the QA Inspector. |
| Medallia Fee | Fee to provide Hotel access to guest satisfaction surveys through Medallia. | $50 monthly usage fee- required. |
Source: Item 23 — Receipts (FDD pages 54–203)
What This Means (2025 FDD)
According to Bw Premier Collection's 2025 Franchise Disclosure Document, franchisees are required to pay a monthly Medallia Fee of $50. This fee provides the hotel with access to guest satisfaction surveys through Medallia.
The Medallia fee is not optional, as the table indicates it is a required fee. This means that all Bw Premier Collection hotels must budget for this expense as part of their operational costs. Guest satisfaction is a crucial aspect of the hospitality industry, and these surveys can provide valuable insights into the guest experience, helping franchisees identify areas for improvement and maintain quality standards.
In addition to the Medallia fee, the FDD outlines various other fees that Bw Premier Collection franchisees may encounter, such as annual Quality Assurance assessment fees, OTA marketing fund assessments, and fees for customer care services. Understanding these mandatory and potential costs is essential for prospective franchisees to accurately assess the financial viability of the franchise.