What information security procedures and controls must a Bw Premier Collection franchisee maintain?

According to the 2025 Bw Premier Collection FDD, franchisees must maintain adequate information security procedures and controls. These procedures and controls are to prevent the unintended disclosure, unauthorized access, or misappropriation of any personal data or information belonging to hotel guests.

Specifically, Bw Premier Collection requires franchisees to maintain PCI compliance and to certify this compliance to Bw Premier Collection annually. PCI compliance refers to meeting the Payment Card Industry Data Security Standard, a set of requirements designed to ensure that all companies that process, store, or transmit credit card information maintain a secure environment. This is a critical aspect of protecting customer financial data and maintaining trust.

Furthermore, the Bw Premier Collection agreement stipulates that franchisees must immediately notify Bw Premier Collection of any data breach or compromise of their systems. In the event of a data security breach or suspected compromise, Bw Premier Collection reserves the right to stop the transfer of data or restrict access to Bw Premier Collection Reservation Channels and systems. This measure is designed to protect the broader Bw Premier Collection network and its customers from potential harm resulting from a franchisee's security lapse.

These requirements highlight the importance Bw Premier Collection places on data security and the protection of guest information. Franchisees must invest in robust security measures and stay vigilant to prevent data breaches, as failure to do so could result in significant repercussions, including restrictions on accessing Bw Premier Collection systems.