What is the Bw Premier Collection Hotel's obligation regarding a service guarantee?
Bw_Premier_Collection Franchise · 2025 FDDAnswer from 2025 FDD Document
EXHIBIT H-1 TO FDD
BW PREMIER COLLECTION® BY BEST WESTERN QA ASSESSMENT PROCESS & PROCEDURES TABLE OF CONTENTS
BW PREMIER COLLECTION® BY BEST WESTERN QA ASSESSMENT PROCESS & PROCEDURES # of Pages Table of Contents 2 QA Process & Procedures 4 Brand Standards Guidelines 1.5 Public Areas: Guaranteed Service Experience 2.5 Public Areas: Food/Beverage Experience 1.5 Guest Room: Clean & Well Maintained Experience 1.5 Guest Rooms: Entertainment/Work Experience .5 Guest Room: Sleep Experience .5 Bathrooms: Shower Experience 1 Total Pages 15
Source: Item 23 — Receipts (FDD pages 54–203)
What This Means (2025 FDD)
According to the 2025 Bw Premier Collection FDD, Exhibit H-1 outlines the QA Assessment Process and Procedures, which includes a section on "Public Areas: Guaranteed Service Experience" that is 2.5 pages in length. This suggests that Bw Premier Collection hotels are evaluated on their ability to provide a guaranteed service experience in public areas.
For a prospective franchisee, this means that maintaining a high standard of service in public areas is not just encouraged, but is a formal requirement that is assessed as part of the Quality Assurance process. Failing to meet these standards could impact the hotel's QA assessment rating, which is required to be passing to remain active on BWI Reservation Channels.
It is important to review Exhibit H-1 to understand the specific requirements and expectations for the "Guaranteed Service Experience" in public areas. This will allow a franchisee to proactively implement the necessary training, procedures, and monitoring systems to ensure compliance and maintain a positive guest experience. The FDD excerpt does not specify the exact nature of the 'guaranteed service experience', so further investigation is needed to fully understand the requirements.