What is the Hotel Managed Security Service (HMSS) for Bw Premier Collection, and what does it provide?
Bw_Premier_Collection Franchise · 2025 FDDAnswer from 2025 FDD Document
There is no specific product or service we require you to purchase or lease from us, a supplier we designate or a supplier we approve or according to our specifications other than (i) a Hotel Managed Security Service (HMSS), which provides hotels with secure communications to data centers and security, for which you must pay us the related fees and (ii) the front entrance and front desk plaques.
We recommend that System Hotels maintain certain designated computer equipment, as well as two-way connectivity to our reservations system. You may obtain the recommended computer equipment from any supplier and, if you choose to have two-way connectivity, you must pay us the related fees for two-way connectivity. System Hotels will have access to, but are not required to use, BestREV, our proprietary revenue management software that provides daily rate recommendations to drive optimal revenue and integrate with most PMS systems to implement recommended changes. This is offered to System Hotels at no additional cost, but does require our two-way Interface, and participation with our Rate Shopping Service.
We further recommend that System Hotels secure the GMS through our affiliate AutoClerk. The recommended GMS provides a full-suite guest management system for System Hotels which includes pre-registration, dynamic upsells, guest messaging, digital compendium and mobile check-out. The recommended GMS enables hoteliers to increase revenue, boost staff efficiency and maximize guest satisfaction.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 30–32)
What This Means (2025 FDD)
According to the 2025 Bw Premier Collection Franchise Disclosure Document, franchisees are required to use a Hotel Managed Security Service (HMSS). This service provides hotels with secure communications to data centers and security. Franchisees must pay Bw Premier Collection the related fees for this service.
Apart from the HMSS, Bw Premier Collection does not mandate the purchase or lease of any other specific product or service from them, a designated supplier, or an approved supplier, with the exception of front entrance and front desk plaques. Franchisees are free to source other products and services from any distributor, and Bw Premier Collection does not grant or revoke supplier approvals for these other items.
Bw Premier Collection also recommends that System Hotels maintain certain designated computer equipment and two-way connectivity to their reservations system. While franchisees can obtain the recommended computer equipment from any supplier, they must pay Bw Premier Collection the related fees for two-way connectivity if they choose this option. Additionally, Bw Premier Collection recommends securing the GMS (Guest Management System) through their affiliate AutoClerk, which provides a full-suite guest management system including features like pre-registration, dynamic upsells, guest messaging, digital compendium, and mobile check-out, aimed at increasing revenue, staff efficiency, and guest satisfaction.