What fees is a Bw Premier Collection Hotel responsible for if they fail a QA assessment?
Bw_Premier_Collection Franchise · 2025 FDDAnswer from 2025 FDD Document
| room night to the QA Inspector. | ||
|---|---|---|
| QA Reassessment Fee | Fee charged for reassessment after a failed QA assessment. | $2,100 cost recovery fee. Hotel is also required to provide a free room night to the QA Inspector. |
| Medallia Fee | Fee to provide Hotel access to guest satisfaction surveys through Medallia. | $50 monthly usage fee- required. |
| Online Travel Agency (“OTA”) Marketing Fund Assessment | Annual marketing fee for costs of OTA advertising and marketing. | $250 annual fee per System Hotel. |
| Customer Care/First Contact Resolution (FCR) | Fee for BWI Customer Care agent. Hotel given 2 days to respond; if no response, complaint will be addressed by BWI. | $50 per call handled. FCR: cost of compensation up to one comp room. Non-FCR: $75 per non- response, plus cost of any compensation to customer |
| Two-Way Connectivity Support Fee | If the Hotel elects two-way connectivity, a one- time Two-Way connectivity installation fee of $1,500 and a Two-Way Connectivity Support fee that ranges from $41 to $669 per month (based on the hotel’s property management system). | Due and payable monthly upon statement receipt. |
Source: Item 23 — Receipts (FDD pages 54–203)
What This Means (2025 FDD)
According to the 2025 Bw Premier Collection FDD, if a hotel fails a Quality Assurance (QA) assessment, they will be responsible for a QA reassessment fee. This fee is currently $2,100 as a cost recovery fee. Additionally, the hotel is required to provide a free room night to the QA Inspector during the reassessment.
Bw Premier Collection requires hotels to comply with all QA processes and procedures, achieve a passing BWI QA assessment rating prior to activation on BWI Reservation Channels, and maintain a passing rating for the duration of the agreement. If a hotel does not pass a QA assessment, the hotel will be reassessed without notice within, on, or about ninety (90) days.
These fees and requirements are in place to ensure that Bw Premier Collection hotels maintain a consistent level of quality and service. Failing to meet these standards can result in additional costs for the franchisee. Prospective franchisees should factor in these potential expenses when evaluating the overall financial viability of the franchise.