What are the fees associated with Two-Way Connectivity Support for a Bw Premier Collection hotel?
Bw_Premier_Collection Franchise · 2025 FDDAnswer from 2025 FDD Document
| Annual Quality Assurance (QA) Assessment Fee | Annual assessment fee. | Cost recovery fee billed annually, currently $2,100. Hotel is also required to provide a free room night to the QA Inspector. |
|---|---|---|
| QA Reassessment Fee | Fee charged for reassessment after a failed QA assessment. | $2,100 cost recovery fee. Hotel is also required to provide a free room night to the QA Inspector. |
| Medallia Fee | Fee to provide Hotel access to guest satisfaction surveys through Medallia. | $50 monthly usage fee- required. |
| Online Travel Agency (“OTA”) Marketing Fund Assessment | Annual marketing fee for costs of OTA advertising and marketing. | $250 annual fee per System Hotel. |
| Customer Care/First Contact Resolution (FCR) | Fee for BWI Customer Care agent. Hotel given 2 days to respond; if no response, complaint will be addressed by BWI. | $50 per call handled. FCR: cost of compensation up to one comp room. Non-FCR: $75 per non- response, plus cost of any compensation to customer |
| Two-Way Connectivity Support Fee | If the Hotel elects two-way connectivity, a one- time Two-Way connectivity installation fee of $1,500 and a Two-Way Connectivity Support fee that ranges from $41 to $669 per month (based on the hotel’s property management system). | Due and payable monthly upon statement receipt. |
Source: Item 23 — Receipts (FDD pages 54–203)
What This Means (2025 FDD)
According to Bw Premier Collection's 2025 Franchise Disclosure Document, if a hotel elects to have two-way connectivity, there are two fees to consider. First, there is a one-time Two-Way connectivity installation fee of $1,500. Second, there is a recurring Two-Way Connectivity Support fee. This support fee varies from $41 to $669 per month, with the specific amount depending on the hotel's property management system.
This means that a Bw Premier Collection franchisee will need to budget for both the initial setup cost and the ongoing monthly support fee if they choose to implement two-way connectivity. The range in the monthly support fee suggests that the complexity and integration requirements of different property management systems can significantly impact the cost.
It's important for prospective Bw Premier Collection franchisees to determine which property management system they intend to use and to confirm the exact monthly support fee with Bw Premier Collection to accurately forecast their operating expenses. This fee is due and payable monthly upon receipt of the statement.