What are the fees associated with Two-Way Connectivity for a Bw Premier Collection hotel, and when are they due?
Bw_Premier_Collection Franchise · 2025 FDDAnswer from 2025 FDD Document
| Annual Quality Assurance (QA) Assessment Fee | Annual assessment fee. | Cost recovery fee billed annually, currently $2,100. Hotel is also required to provide a free room night to the QA Inspector. |
|---|---|---|
| QA Reassessment Fee | Fee charged for reassessment after a failed QA assessment. | $2,100 cost recovery fee. Hotel is also required to provide a free room night to the QA Inspector. |
| Medallia Fee | Fee to provide Hotel access to guest satisfaction surveys through Medallia. | $50 monthly usage fee- required. |
| Online Travel Agency (“OTA”) Marketing Fund Assessment | Annual marketing fee for costs of OTA advertising and marketing. | $250 annual fee per System Hotel. |
| Customer Care/First Contact Resolution (FCR) | Fee for BWI Customer Care agent. Hotel given 2 days to respond; if no response, complaint will be addressed by BWI. | $50 per call handled. FCR: cost of compensation up to one comp room. Non-FCR: $75 per non- response, plus cost of any compensation to customer |
| Two-Way Connectivity Support Fee | If the Hotel elects two-way connectivity, a one- time Two-Way connectivity installation fee of $1,500 and a Two-Way Connectivity Support fee that ranges from $41 to $669 per month (based on the hotel’s property management system). | Due and payable monthly upon statement receipt. |
Source: Item 23 — Receipts (FDD pages 54–203)
What This Means (2025 FDD)
According to Bw Premier Collection's 2025 Franchise Disclosure Document, hotels that elect to use two-way connectivity will incur two separate fees. First, there is a one-time installation fee of $1,500. Second, there is an ongoing Two-Way Connectivity Support fee. This support fee varies from $41 to $669 per month, with the specific amount depending on the hotel's property management system.
These fees are due and payable monthly upon receipt of the statement. Two-way connectivity involves integrating the hotel's systems directly with Bw Premier Collection's central reservation system. This allows for automatic updates of availability and rates, as well as seamless booking and data transfer.
For a prospective Bw Premier Collection franchisee, the two-way connectivity option presents both costs and potential benefits. While the initial installation fee and ongoing monthly charges add to the operational expenses, the increased efficiency and accuracy of real-time data synchronization could lead to higher occupancy rates and revenue. Franchisees should carefully evaluate their property management system and projected booking volume to determine if the benefits of two-way connectivity outweigh the costs. It is also important to note that Bw Premier Collection requires hotels to use a two-way interface to participate in the optional Revenue for Hire program.