Where can details about fees and charges payable to BWI by a Bw Premier Collection Hotel be found?
Bw_Premier_Collection Franchise · 2025 FDDAnswer from 2025 FDD Document
CONFIDENTIAL 3
- g. Pay fees and/or charges to BWI as detailed in Exhibit A.
ACTIVE 703851565v9
9
Exhibit A
This table identifies fees, charges and credits billed to Hotel and due to BWI monthly, except as otherwise indicated annually.Fn 1 Additional fees and charges may apply. BWI reserves the right to revise fees, charges and credits.
Fn 1 Unless otherwise indicated, all fees described in this Exhibit A are payable to, and imposed by, us or our affiliates and are non-refundable. You agree to allow us to automatically debit your bank account each month in the amount owing us and you agree to electronic monthly statements. Additional fees and charges may apply. We reserve the right to revise fees, charges and credits.
| Fees, Charges, Credits | Description | Amount in USD |
|---|---|---|
| Partner Forum | BWI sales and marketing event. | $1,500 - $3,000 |
| Rate Shopping Service | Competitive software subscription rate shopping | Varies depending on market but |
| service that allows hotels to shop up to 8 | generally between $32 and $59 | |
| competitors. | per month. | |
| Revenue for Hire (“RFH”) Program | Fee charged to hotels that participate in the optional program for experienced and certified RFH services. BWI two-way interface is required to participate in the RFH program. | Per month fee based on size of the Hotel: $1,055 for 1-120 rooms $1,270 for 121-200 rooms $1,480 for 201+ rooms |
| Property Sales Management | Monthly charge of $2,300 per property (or | Due and payable upon statement |
| Program | discount rate of $2,100 for the multi-properties). | receipt. |
| Reservation Transfer Service Program | Participating hotel: 3% commission per reservation booked with a cap of three (3) nights of a single reservation. Non-participating hotel: $5 for each call transferred. | Due and payable monthly upon statement receipt. |
| Guest Management System (GMS) | Optional full suite Guest Management System that includes check-in, upsells, AI guest messaging, a digital compendium, and mobile check-out. | $1.45 per room/per month. |
| Annual Quality Assurance (QA) Assessment Fee | Annual assessment fee. | Cost recovery fee billed annually, currently $2,100. Hotel is also required to provide a free room night to the QA Inspector. |
| QA Reassessment Fee | Fee charged for reassessment after a failed QA assessment. | $2,100 cost recovery fee. Hotel is also required to provide a free room night to the QA Inspector. |
| Medallia Fee | Fee to provide Hotel access to guest satisfaction surveys through Medallia. | $50 monthly usage fee- required. |
| Online Travel Agency (“OTA”) Marketing Fund Assessment | Annual marketing fee for costs of OTA advertising and marketing. | $250 annual fee per System Hotel. |
| Customer Care/First Contact Resolution (FCR) | Fee for BWI Customer Care agent. Hotel given 2 days to respond; if no response, complaint will be addressed by BWI. | $50 per call handled. FCR: cost of compensation up to one comp room. Non-FCR: $75 per non- response, plus cost of any compensation to customer |
| Two-Way Connectivity Support Fee | If the Hotel elects two-way connectivity, a one- time Two-Way connectivity installation fee of $1,500 and a Two-Way Connectivity Support fee that ranges from $41 to $669 per month (based on the hotel’s property management system). | Due and payable monthly upon statement receipt. |
| Hotel Managed Security Service (“HMSS”) | One-time fee for installation of HMSS typically ranging from $2,100 to $3,500 and a monthly maintenance fee of $130 per month upon installation of HMSS. | Due and payable monthly upon statement receipt. |
| Service Charge | Service charge if you do not make any payment to us or our affiliates when due. | 1 ½ % of delinquent account balance assessed monthly (18% Annual Percentage Rate). |
| Transfer Fee | Fee to transfer or assign the Agreement (requires BWI consent). | $10,000 |
| Rate Parity | System Hotels that repeatedly violate rate parity | Administrative fee charged to |
| are subject to administrative fees which range up | hotels for rate parity violations. | |
| to $4,000 per violation depending on the number | Due and payable upon | |
| of violations annually. | statement receipt. |
Source: Item 23 — Receipts (FDD pages 54–203)
What This Means (2025 FDD)
According to Bw Premier Collection's 2025 Franchise Disclosure Document, details regarding fees and charges payable to BWI are outlined in Exhibit A. The exhibit identifies fees, charges, and credits billed to the Hotel, which are typically due to BWI monthly, unless indicated otherwise on an annual basis. BWI retains the right to revise these fees, charges, and credits. Unless otherwise indicated, all fees described in Exhibit A are payable to, and imposed by, BWI or its affiliates and are generally non-refundable.
Exhibit A includes a detailed breakdown of various fees. These include the Partner Forum fee, ranging from $1,500 to $3,000 for BWI sales and marketing events, and the Rate Shopping Service fee, which varies depending on the market but generally falls between $32 and $59 per month. Hotels participating in the optional Revenue for Hire (RFH) Program are charged a monthly fee based on the hotel size: $1,055 for 1-120 rooms, $1,270 for 121-200 rooms, and $1,480 for 201+ rooms. The Property Sales Management Program incurs a monthly charge of $2,300 per property, with a discounted rate of $2,100 for multi-properties.
Additional fees include the Reservation Transfer Service Program, where participating hotels pay a 3% commission per reservation booked (capped at three nights), while non-participating hotels pay $5 for each call transferred. The Guest Management System (GMS), an optional full suite, costs $1.45 per room per month. There's also an Annual Quality Assurance (QA) Assessment Fee, currently $2,100 annually, plus a free room night for the QA Inspector. A QA Reassessment Fee of $2,100, plus a free room night, is charged for reassessments after a failed QA assessment. The Medallia Fee, required for access to guest satisfaction surveys, is $50 monthly. An Online Travel Agency (OTA) Marketing Fund Assessment costs $250 annually per System Hotel.
Furthermore, the Customer Care/First Contact Resolution (FCR) fee is $50 per call handled, with additional costs for compensation. Two-Way Connectivity Support ranges from $41 to $669 per month, depending on the property management system, with a one-time installation fee of $1,500. The Hotel Managed Security Service (HMSS) has a one-time installation fee ranging from $2,100 to $3,500, plus a monthly maintenance fee of $130. A Service Charge of 1 ½% per month (18% APR) is applied to delinquent account balances. The Transfer Fee for transferring the agreement is $10,000. Finally, administrative fees for rate parity violations can reach up to $4,000 per violation, depending on the number of violations annually.